Site Support Technician

SAIC • Washington, DC

5d • Onsite

About The Position

SAIC is looking for a Site Support Technician to support our team in Washington, DC. The Site Support Technician’s primary responsibilities include interfacing with our customers staff onsite at their headquarters location as well as supporting remote staff with requests and issues as assigned.

Requirements

• Interfacing with customers staff onsite at their headquarters location
• Supporting remote staff with requests and issues
• Technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking
• Troubleshoot and resolve IT-related problems promptly, either remotely or in person
• Install, configure, and maintain computer systems, peripherals, and software applications
• Set up and manage user accounts and access permissions
• Collaborate with other IT team members
• Provides feedback and customer support regarding product performance problems and suggested solutions
• Interact as needed with other IT personnel and potentially the customer
• Document and maintain accurate records of all IT support activities

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking.
• Troubleshoot and resolve IT-related problems promptly, either remotely or in person, ensuring minimal disruption to workflow.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Set up and manage user accounts and access permissions in accordance with company policies.
• Collaborate with other IT team members to identify and implement solutions to improve system performance, reliability, and security.
• Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.
• Interact as needed with other IT personnel and potentially the customer when the customer’s problem cannot be resolved directly.
• Document and maintain accurate records of all IT support activities, including troubleshooting steps and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed