Site Support Specialist
TEKsystems•Olathe, KS
•$20 - $35•Onsite
About The Position
This is a combination of level 1 and level 2 Helpdesk/Tech Support. Top tickets will be pw reset, permission, printers/network devices, and hardware/software service. Daily breakdown will be 90% tickets and 10% project work. Faith is big on promoting from within and will get the candidate on a project for future growth and knowledge to move within the IT team.
Requirements
- Desktop support experience
- Windows 10 proficiency
- Troubleshooting skills
- Hardware knowledge
- Customer service skills
- Technical support experience
- Active Directory knowledge
- Help desk or Service desk experience
- Windows operating systems
- CCNA certification or knowledge
- Office 365 knowledge
- ServiceNow experience
- PC support skills
- IT support experience
- Phone support skills
- User support experience
- Ability to communicate with leadership
- Good personality and confidence in work
- Willingness to learn and improve
- Onsite support capabilities
Responsibilities
- Provide Level 1 and Level 2 Helpdesk/Tech Support.
- Handle tickets related to password resets, permissions, printers/network devices, and hardware/software service.
- Dedicate 90% of daily work to ticket resolution and 10% to project work.
- Participate in training sessions and stay updated on new technologies and procedures.
- Act as a "Jack of all trades" for onsite support.
Benefits
- Medical
- Dental
- Vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
