Site Support Specialist, Osan Air Base

University of Maryland Global Campus

6d • Onsite

About The Position

The Site Support Specialist provides on-site presence to support classes offered by all universities on the Osan Air Base. This role involves opening and securing building entrances and classrooms, setting up and troubleshooting live streaming equipment, ensuring students adhere to building rules, and maintaining clean and presentable lab/room spaces. The specialist will also provide customer service to students, assist with basic inquiries about UMGC programs, and maintain inventory of live streaming equipment. Additionally, the role includes providing after-hours and weekend support to staff and faculty, assisting with computer access, printing materials, and proctoring exams. The specialist will also help Program Coordinators with updating and distributing materials and reporting any issues or incidents to management.

Requirements

• High school diploma
• Available for a flexible work schedule including early mornings, days, late evenings, weekends, and holidays.
• Basic office management, computer, and organizational skills
• Effective communication skills
• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)
• Local applicants with individual logistical support (ILS) only. Applicants must already have and be able to maintain ILS, meaning that they must possess a U.S. military ID card and SOFA card from an external source, as this position does not offer ILS.

Nice To Haves

• Associates degree from a U.S. regionally accredited institution or foreign degree equivalent
• Knowledge of basic technical computer and equipment skills, including basic troubleshooting
• Customer service experience
• Advanced computer skills, to include Microsoft Excel and Word

Responsibilities

• Provide on-site presence to support classes offered by all universities on base.
• Open and secure building entrances and classrooms.
• Responsible for setting-up UMGC live streaming (LS) equipment prior to LS classes, serving as first-level trouble shooting technical support and coordination with Technical Support to immediately respond to LS issues, and securing LS equipment at the end of class meetings.
• Ensure that building rules are abided by UMGC students and that all UMGC labs/rooms are clean and presentable.
• Ensure that quality services are provided to all current and prospective students including being responsive to students and student issues, assisting with basic questions, and directing them to appropriate resources by maintaining general knowledge of UMGC programs to include catalog, class/term dates, and other basic information that students may ask about during breaks in class.
• Maintain inventory and operability of live streaming equipment to ensure that assets are clean, updated, and ready for use in class, notifying Logistics Supervisors and/or managers when issues arise.
• Provide staff and faculty support after hours/on weekends to include assisting with accessing computers, printing LS materials for remote sites and rosters, classroom, and testing setup/proctoring, as permitted per testing vendor policies, or proctoring make-up exams for face-to-face courses, etc.
• Assist Program Coordinators to update, distribute, and maintain materials in and around offices and classrooms including posters, flyers, schedules, room assignment postings, banners, etc.
• Report any issues or incidents to management and request resources as appropriate to accomplish assigned duties.
• Other job-related duties as assigned.

Benefits

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED