Site Support Engineer

Parsons•Dc, WA

10d•Onsite

About The Position

Parsons is looking for a talented Site Support Engineer to join our growing team! In this role, you will help shape and support a dynamic government-off-the-shelf (GOTS) solution that delivers powerful capabilities to end users across the NASIC enterprise. This position is located in Washington DC at Joint Base Anacostia-Bolling.

Requirements

Active Top Secret/SCI (TS/SCI) security clearance.
Bachelor's Degree, with additional years of experience able to count in lieu of a degree
2+ years of experience, with additional education, training, and certifications able to count towards total years of experience
Strong verbal and written communication skills.
Security+ certification (Can be acquired post hire but will be required for onsite activities).

Nice To Haves

Experience working with the Civil and Military Aviation systems.
Experience collaborating with geographically dispersed teams.
Demonstrated flexibility and adaptability to evolving customer requirements.
Motivation and ability to quickly learn new technologies, tools, and processes.
Willingness to learn AI concepts and assist customers with integration decisions.

Responsibilities

Provide on-site daily support for a GOTS solution at NASIC.
Travel as needed to provide remote training and support to customer sites across the National Capitol Region.
Serve as a site advocate for Parsons’ solutions and capabilities.
Train users in proper use of the solution and best practices.
Manage user and group accounts within the software.
Collect and document requirements from current and potential user communities.
Advise on and recommend updates to standard operating procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs) to maximize solution value and mission impact.
Compile, consolidate, and organize data and information into clear, accurate reports.
Responsible for interfacing with multiple stakeholders to assess and understand the requirements to ensure that user stories are consistent and applicable across all products.
Is responsible for overseeing functional and non-functional requirements for multiple products within the project team.
Test new software releases and assist with frequent solution deployments in a fast-paced environment.
Reconcile conflicts; decompose high-level information into the appropriate level of detail for team members; and participate in peer reviews of requirements documentation.
Overseeing functional and non-functional requirements for multiple products within the project team
Perform system administration tasks under the direction of senior technical staff.
Maintain imports of customer identified vendor data sets and ensure updated and accurate search indexes.
Interfacing with multiple stakeholders to assess and understand the requirements to ensure that user stories are consistent and applicable across all products
Understand NASIC mission needs and identify how Parsons’ solutions support and enable those requirements.
Attend meetings with current and prospective users to gather feedback, present capabilities, and build strong relationships.