Site Support Engineer - Senior
About The Position
GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. These positions will be located in one of the following locations: Denver, CO; Chicago (O'Hare), IL; Wichita, KS; St. Paul, MN; Billings, MT; Bismarck, ND; Milwaukee, WI; Windsor Locks, CT; Washington, DC; Indianapolis, IN; Hebron, KY; E. Boston, MA; Detroit, MI; Omaha, NE; Manchester, NH; Newark, NJ; Flushing, NY; Jamaica, NY; Latham, NY; Columbus, OH; Philadelphia, PA; Warwick, RI; South Burlington, VT; Charleston, WV; Birmingham, AL; Jacksonville, FL; Miami, FL; Orlando, FL; Atlanta, GA; Kenner, LA; Charlotte, NC; Raleigh, NC; Carolina, PR; Dulles, VA; Anchorage, AK; Burbank, CA; Los Angeles, CA; Oakland, CA; Sacramento, CA; San Jose, CA; Honolulu, HI; Boise, ID; Albuquerque, NM; Las Vegas, NV; Austin, TX; Dallas, TX; DFW Airport, TX; El Paso, TX; Houston, TX; San Antonio, TX; Salt Lake City, UT; Seattle, WA. This will be an onsite position.
Requirements
- 6 years experience in IT support
- Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
- Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
- Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
- Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
- Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
- Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
- US citizenship is required to attain and maintain a DHS/TSA clearance
Responsibilities
- Leads IT support at the site level, handling escalated tickets and critical system issues
- Mentors junior engineers and implements IT best practices
- Ensures operational uptime and reliable IT services
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
