Site Supervisor-Sebring

Patient Engagement Advisors•Sebring, FL

12d•Onsite

About The Position

Patient Engagement Advisors (PEA) is seeking a full-time Site Supervisor to work onsite at AdventHealth Sebring. The Site Supervisor is responsible for providing onsite leadership, managing day-to-day operations, supervising Transition Specialist team members, and establishing/fostering strong working relationships with client site leadership. The goal is to ensure successful operations at the site level, including meeting/exceeding Key Performance Indicators (KPIs), ensuring team members are equipped with the resources and coaching/mentoring necessary to be successful, and developing strong relationships with hospital leadership and stakeholders.

Requirements

High School Education or equivalent required
2 years of management or supervisory experience strongly preferred
6 months of pharmacy technician or 1-year medical assistant / patient care technician / patient care coordinator / clinic front desk associate / nursing assistant / home health aide / other healthcare or medical experience required
TS Lead experience required for internal associates
Minimum TS 2 required – TS3 preferred for internal associates
Retail experience preferred
Associates and/or Bachelor’s degree will be considered in absence of medical experience
Computer skills required: Microsoft Word, Excel, PowerPoint, and Teams.
Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems).
Applications on an iPad.

Nice To Haves

Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays. Team members may be required to work during inclement weather (as directed by PEA and facility guidelines).
Ability to travel from location to location via personal vehicle.
Ability to conduct overnight stays as needed.
Excellent interpersonal skills: ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration.
Excellent communication skills allowing for optimal client and team member understanding and engagement.
Ability to manage multiple, complex patients and address diverse needs.
Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning.
Ability to work in a fast paced, rapidly changing environment.
Creative problem-solving abilities; sound judgement and decision-making skills.
Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, all times, internally among our team and externally to patients and clients.
Key attributes for success in this role include strong communication skills and the capacity to work with patients, physicians, pharmacists, case management, and retail personnel with genuine care and empathy.

Responsibilities

Prepares, manages and approves the team schedule.
Supervises overall workflow efficiencies and operations.
Interviewing and onboarding new team members.
Provides leadership over site Lead(s) and TS team members, including call-ins, disciplinary action, performance reviews, provides performance-based feedback, timecard management and reporting.
Ensuring the team has all necessary tools to effectively perform job duties.
Ensures daily workflow procedures to ensure KPI thresholds are met/exceeded.
Responsible for onsite technology (ex-iPads, PEA IT support-related matters).