Site Supervisor, Downtown Nashville

Heritage Medical Associates•Nashville, TN

1d•Onsite

About The Position

This position works collaboratively with and reports directly to the Site Manager and is responsible for assisting the Site Manager with the day-to-day operations of multiple provider clinics in one or more specialties to include issues regarding site maintenance, staffing, equipment/supply needs, and patient service delivery. In addition, this position may fill in as needed for the Site Manager during their absence and in emergent situations, respond to provider/staff questions, requests, concerns, etc. after established business hours.

Requirements

Associate's Degree in business, or related field of study from an accredited college or university required
Minimum of (2) years prior physician practice experience required
Leadership and organizational skills
Familiar with Practice Management (PM) software
Excellent communication (oral and written) skills
Demonstrated proficiency with Microsoft Office products (Excel, Word, PowerPoint)
General understanding of the overall operations of a medical practice organization
Ability to multitask in a fast-paced work environment subject to change
Ability to collaborate cross-departmentally and effectively interface with all levels of employees – staff, senior leaders, and providers.

Responsibilities

Assists the Site Manager with daily staffing and timecard management of.
Participates in the selection process of the front office staff.
Supervises the Site Hospitality Coordinator
Receives and appropriately/timely responds to patient issues / concerns as they relate to patient registration.
Serves as the designated contact for issues regarding facility, space needs and front office operations
Participates in performance evaluations and the completion of competency checklists as required and in collaboration with the Site Manager and Human Resources and addresses disciplinary issues in a timely and consistent manner for all direct reports
Accurately maintains time and attendance records on all direct reports and as directed by the Site Manager – keeps overtime usage to a minimum
Ensures facility maintenance/housekeeping / safety issues are addressed, resolved and communicated as needed.
In conjunction with the Site Manager, conducts regular huddles and monthly meetings with direct reports regarding company updates, clinic process flow changes, and policy/procedure revisions/additions
Ensures compliance with all established HMA policies and procedures, (e.g. Human Resources, Operations, Compliance, etc.)
Ensures supply and equipment inventory are maintained for each clinic by coordinating with the internal purchasing department to place orders and confirm receipt of goods delivered
Attends required leadership development / training
All other duties as assigned by the Site Manager