Site Supervisor - Prescott

IMS Care Center•Prescott, AZ

3d•Onsite

About The Position

IMS Care Center is seeking a professional, compassionate, and knowledgeable Site Supervisor for its Primary Care Department in Prescott, Arizona. The Site Supervisor assists physicians and clinical and non-clinical staff in providing medical care and implementing and evaluating direct patient care. Under the direction of the practice manager and physician(s), this position uses the judgment and skills necessary to support excellent patient care, smooth patient flow, and physician satisfaction. The supervisor may also assist the Practice Manager with practice operations and business functions, while instilling IMS’s mission, vision, and values in the work performed. The Site Supervisor oversees staff and clinical areas, supports efficient clinic operations, and helps ensure patient care needs are met. The role involves staff scheduling and performance, maintaining supplies and equipment, communicating with staff and other practices, supporting change management, and handling confidential information in accordance with HIPAA. Travel may be required depending on business needs, and hours may vary or fall outside normal office hours.

Requirements

Healthcare experience required.
High school diploma or GED required.
Minimum of 1–3 years of experience supervising a clinical setting.
Supervisory experience in a clinic or hospital setting, including medical insurance, coding, and reimbursement.
Ability to communicate effectively verbally and in writing.
Ability to work independently and be accurate, efficient, and organized.
Ability to manage multiple changing priorities effectively and in an organized fashion.
Ability to respond calmly and professionally to emergent or stressful situations.
Ability to interact with people from different backgrounds and cultures.
Intermediate computer skills, including MS Word and Excel.
Ability to maintain good working relationships while addressing complex, sensitive administrative issues.
Knowledge of and compliance with HIPAA guidelines, including securing Protected Health Information at all times.
Ability to work in a constant state of alertness and in a safe manner.

Nice To Haves

Bachelor’s degree in Healthcare Administration or Business Administration preferred.

Responsibilities

Monitor employee timekeeping to ensure staff clock in and out according to company policy.
Approve time-off requests and paid time off through Time and Labor.
Arrange coverage for employees who are sick or on vacation leave.
Encourage employees to follow IMS policies and procedures.
Supervise staff, take corrective action, and recommend terminations.
Assist the Practice Manager with developing and enforcing staff schedules.
Evaluate staff performance, develop standards, and ensure basic competencies for all staff.
Encourage employees in their job performance.
Interview candidates and recommend hires for open positions.
Work with the Practice Manager and Director of Operations to develop and implement goals and objectives for clinical areas.
Oversee clinical areas and ensure functions—including patient intake, care coordination, documentation, exam room preparation, and inventory management—are completed accurately and on time.
Support the Practice Manager and Director of Operations in maintaining smooth clinic flow and meeting patient care needs.
Address issues raised by the Practice Manager or Director of Operations.
Monitor schedules and daily flow, and report to the Practice Manager or Director of Operations.
Maintain office supplies and equipment, and schedule or perform equipment and facility maintenance.
Assist with Practice Manager functions in the Practice Manager’s absence when requested.
Respond cordially and promptly to requests from IMS departments by email, interoffice mail, and phone.
Monitor task lists for completion and report to the Practice Manager or Director of Operations.
Establish credibility and a strong presence in the division, and act professionally as a role model for employees.
Maintain cordial relationships with other practices, referring practices, and hospital staff.
Continuously optimize staff roles and responsibilities to meet performance goals.
Develop and maintain effective communication with clinical and non-clinical staff.
Participate in management meetings as requested.
Support change management.
Demonstrate understanding of patient privacy rights and maintain the confidentiality of medical, financial, and other sensitive information in printed, electronic, or verbal form.
Perform other duties as assigned.
Travel as required by business needs and work hours that may vary or fall outside normal office hours depending on business needs.