Site Supervisor - Urgent Care - Eastgate

Bon Secours Mercy Health•Cincinnati, OH

3d•Onsite

About The Position

The Site Supervisor will assist in managing operations for an urgent care clinic by managing staffing, training, supplies, workflow, billing processes and customer service as well as maintaining a safe, positive work environment. This role involves monitoring clinic activity and patient flow to ensure efficient and effective patient care, promoting a positive culture and teamwork, and demonstrating excellence in care in all interactions. The supervisor will identify opportunities for improvement, troubleshoot issues, and escalate them as needed. They will maintain a safe and supportive environment by keeping the work area, exam rooms, and equipment clean, orderly, and safe. The Site Supervisor must maintain clinical and administrative skills to meet patient care and daily operational needs, and understand and adhere to legal responsibilities and requirements. This role may require travel to other urgent care facilities or adjusting work hours to meet patient care needs. Cross-functional duties may include front desk tasks such as registration, scheduling, answering phones, cash handling, scribing, and ordering supplies. The Site Supervisor will also participate in interviews for support staff positions, create and maintain staff work schedules, and assist in the evaluation of staff behaviors and disciplinary actions. They will ensure employees are adequately trained, and customer experience is excellent by addressing feedback and monitoring satisfaction metrics. Compliance with company policies, procedures, and regulations is essential, as is maintaining proper inventory and ordering processes. Participation in meetings and assisting with operational strategies are also key functions.

Requirements

BLS Basic Life Support (required within 90 days of hire)
High School Diploma or GED (required)
2 years experience in healthcare setting (required)
1 year experience in supervisory/leadership role (required)

Nice To Haves

Maintain current licensure/certification if applicable (MA, ED Tech, ED Tech Advanced) (preferred)
Electronic Health Record – EPIC, Docutap or Experity (preferred)

Responsibilities

Monitors clinic activity and patient flow to ensure efficient and effective patient care.
Participates in promotion of positive culture and teamwork.
Demonstrates excellence in care in all interactions, for both patients and internal teams.
Identifies opportunities for improvement, troubleshoots issues and/or communicate/escalate timely to Provider, direct supervisor, or other appropriate internal resources.
Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner.
Maintains clinical and administrative skills to meet patient care and daily operational needs.
Understands and adheres to the legal responsibilities and requirements within the role.
Open to travel to other urgent care facilities if necessary or adjusting work hours to meet patient care needs as directed by the manager.
Performs cross-functional duties as needed, including front desk duties such as registration, scheduling, answering phones, cash handling and other duties such as scribing, ordering of supplies, etc.
Participates in interviews for front desk receptionist, medical assistant, x-ray technician and other support staff positions.
Creates and maintain staff work schedules and ensure optimal staffing across functional areas within clinic.
Assists in evaluation of behaviors and disciplinary action of staff.
Ensures employees are adequately trained to perform assigned duties safely and correctly.
Ensures excellence in customer experience by addressing customer feedback, monitoring patient satisfaction metrics, and implementing solutions for improvements.
Ensures staff compliance with company policies and procedures and state and federal rules and regulations.
Maintains proper inventory process and ordering to ensure adequate stock of supplies.
Participates in meetings for regular touch base and for special project as needed.
Assists in problem solving and implementation of operational strategies under the direction of clinic and market leadership.