Clinical Supervisor - Urgent Care - Mauldin

Bon Secours Health System • Mauldin, SC

2d • Onsite

About The Position

The Clinical Supervisor works in conjunction and collaborates with the Regional Manager to provide clinical and administrative managerial oversight and direction for clinical day-to-day operations of service line. The Clinical Supervisor models and develops patient-focused culture with an emphasis on patient safety and satisfaction. They also maintain a positive and collaborative relationship within the clinical environment by coaching, developing, and empowering staff. The Clinical Supervisor serves as a clinical expert within the scope of the practice and program guidelines.

Requirements

• Licensure required for Clinical discipline (Radiology Tech, LPN, or RN)
• Basic Life Support (BLS) – American Heart Association (required before treating patients)
• RN education, or allied health program completion for Radiology techs or LPNs (required)
• Two years of clinical experience within a healthcare setting (required)
• Electronic Medical Record (EMR) experience (required)

Nice To Haves

• One year experience in supervisor/leadership role (preferred)

Responsibilities

• Manages day-to-day supervision of the front office and clinical delivery of services
• Plan, implement and administer programs and services, including personnel administration, training, and coordination of staff
• Appropriately trains new staff on clinical and administrative duties and trains current staff on procedures, ensuring competency and adherence to best practices
• Responsible for team’s performance by conducting staff check-ins, delivers performance feedback and coaching to clinic staff to assist with workflow improvement/efficiency
• Must possess the ability to troubleshoot and resolve problems promptly
• Provides oversight for scheduling and timekeeping, ensuring optimal staffing across functional areas within clinic
• Track and report on key operational metrics, such as patient satisfaction, wait times, and staff performance. Prepare reports for leadership as needed.
• Implement improvements to enhance operational efficiency, patient outcomes, and associate experience.
• Ensures compliance with regulatory standards by delivery of programs, processes and policies established by clinical quality team
• Serve as the point of contact for patients and their families, addressing concerns, complaints, and inquiries with professionalism and care. Foster a positive and welcoming environment for all clinic visitors.
• Addressing staff concerns promptly and promotes teamwork and a positive environment
• Participates in interviews for all clinic roles with the exception of providers
• Empower team members to reach their full potential through regular feedback, development plans, and growth opportunities
• May perform clinical frontline duties within scope of licensure/certification

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree