Site Supervisor (Onsite)

May Mobility is seeking an experienced Site Supervisor to join their team as they expand their autonomous shuttle and mobility services. The ideal candidate should have a passion for new technology, strong communication and problem-solving skills, and the ability to thrive in a startup environment. As a Site Supervisor, you will be responsible for ensuring the safety and positive experience of riders, operators, and customers by coordinating logistics and addressing any issues that arise. This role is vital in exceeding customer satisfaction and maintaining a culture of safety.

• Ensure that operations during each shift follow rigorous safety guidelines
• Continuously develop a culture of safety that is beyond reproach
• Follow daily protocols and track site performance metrics to systematically improve outcomes
• Become an expert in quickly collecting, documenting, and reporting feedback on mechanical and vehicle-related issues to the engineering team
• Collaborate with engineers and other team members to troubleshoot and handle escalations that could negatively impact operations
• Create a work environment that values all team members
• Cover shifts across days and times that fall outside normal business hours

• 1+ years experience as a people leader in a fast-adapting and customer-focused environment
• Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• High comfort level with making judgment calls in ambiguous situations
• Understanding of best practices when it comes to top-notch customer service
• Ability to work effectively with team members at all levels of the organization
• Associates degree or higher in Business, Technical Operations, or related area (Desirable)
• Prior experience in operations or logistics (Desirable)
• Working knowledge of Google Suite (Desirable)

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available
• Rich retirement benefits, including an immediately vested employer safe harbor match
• Generous paid parental leave with immediate eligibility as well as a phased return to work
• Flexible vacation policy in addition to 15 paid company holidays
• Competitive salary and equity program as well as a bonus program
• Daily catered lunches and snacks for onsite employees
• Employee Work Perk Stipends for hybrid and remote employees
• Total Wellness Program providing numerous resources for overall wellbeing