Site Manager (Onsite)

May Mobility is seeking an experienced Site Manager to lead an operational site as they expand their autonomous shuttle and mobility services across the nation. The Site Manager will oversee a team of Site Supervisors, Technicians, and contracted Autonomous Vehicle Operators to ensure seamless shuttle operations. They will be responsible for meeting safety guidelines, implementing protocols, tracking site performance metrics, and ensuring exceptional service for customers and passengers. The Site Manager will also collaborate with various teams, make staffing decisions, and create a work environment that values all team members. This role requires strong leadership skills, the ability to make judgment calls in ambiguous situations, and excellent communication skills.

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach
• Implement and oversee daily protocols and reporting; track site performance metrics to systematically improve outcomes
• Responsible for meeting financial goals and aligning spending with the site operating budget
• Ensure exceptional service for both customers and passengers
• Partner with People Operations to make staffing and performance management decisions for the site
• Ensure that site staff seamlessly communicates with engineers when a technical issue arises or requires escalation
• Partner with Field Operations to train new site leadership and test new rollouts of vehicle technology
• Create a work environment that values all team members and embodies May Mobility values
• Cover shifts across days and times that fall outside normal business hours
• Up to 10% travel required

• Associates degree or higher in Business, Technical Operations, or other degree
• Previous experience as a formal people leader in a fast adapting and customer-focused environment
• Proven experience making judgment calls in ambiguous situations
• Previous experience developing processes and managing projects
• Excellent written and verbal communication skills across multiple platforms; strict attention to detail in every situation
• Ability to work effectively with team members at all levels of the organization
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb

• Work environment that values all team members and embodies May Mobility values
• Up to 10% travel required
• Excellent written and verbal communication skills across multiple platforms
• Ability to work effectively with team members at all levels of the organization
• Ability to lift up to 50 lbs
• Ability to stand for prolonged periods of time and climb ladders (infrequent)
• Ability to work outdoors in varying temperatures and weather conditions
• Valid U.S. Driver's License
• Willingness to undergo a driving record check
• Working knowledge of Google Suite, Slack, Jira and Asana
• May Mobility is an equal opportunity employer
• Opportunity to share preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help improve hiring and recruitment processes
• Confidentiality of information provided