Site Service Technician

UnitedHealth Group•Holden, MA

6d•$16 - $29•Onsite

About The Position

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with your team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Site Service Technician for Reliant Medical Group will report into the Site Administrator and is responsible for performing routine building maintenance tasks. Including shipping/receiving, internal delivery of supplies/equipment, mail, general maintenance, snow removal, par stocking and other related duties. This position is full time (38.75 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm, but flexible to 38.75 hours. It may be necessary, given the business need, to work occasional overtime. We offer 4 - 6 weeks of paid training. The hours during training will be 8:00 am to 5:00 pm, Monday - Friday. Training will be conducted onsite at 5 Neponset Street.

Requirements

High School Diploma / GED OR equivalent experience
Current valid Massachusetts driver’s license
Must be 18 years of age OR older
1+ years of experience with maintenance and repair
Experience with HVAC
Experience with plumbing
Experience with electrical
Knowledge of various software applications such as Microsoft Word, Outlook, etc.
Ability to lift packages, boxes up to 50 pounds
Ability to travel up to 25%25 of the time (Domestic) to different Reliant sites as needed
Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

Facility experience within healthcare industry
Experience dealing with biohazard waste
Ability to work independently and within a team
Ability to multi-task and shift priorities
Excellent communication, interpersonal and organizational skills

Responsibilities

Receives, verifies, and counts inventory and direct purchases. Enters information into the computer system following standard procedure
Notes delivery location on packages received. Files packing slips and other paperwork in accordance with department policies
Prepares packages for shipping through inside and outside services as necessary
Transports product to proper destination utilizing the appropriate warehouse equipment
Utilizes computer pick sheets, retrieves product from shelves and packages for shipment as required
Ensures effective and timely interoffice delivery and collection
Identifies safety issues such as ripped carpets, cracked cement on walkways, etc. Repairs and / OR notifies appropriate areas of issues
Performs other similar and related duties as required or directed by manager / supervisor
Highly integrated with operations: This role is embedded within the daily workflow of the site - not siloed - working closely with MAs, nurses, providers, and leadership to support real-time needs
Partner to leadership (me, Julie, providers): Acts as a trusted operational partner, bringing forward issues, solutions, and improvement ideas rather than waiting for direction
Bridge between clinical and facilities teams: Translates clinical needs into actionable facility requests and ensures updates are communicated back clearly and promptly
Service-oriented mindset: Approaches the role with a “how can I make this easier for the team?” mentality - supporting both frontline staff and patient experience.
Accountability + visibility: Owns outcomes (not just tasks) and keeps stakeholders informed - especially during disruptions like construction, room closures, OR maintenance issues.
Facilities Oversight: Ensures the building is safe, functional, and operationally ready; manages maintenance, vendors, and environment of care
Coordination & Communication: Acts as liaison across departments, facilities, and vendors to support seamless operations and space utilization
Problem-Solving: Proactively identifies and resolves issues quickly to minimize disruption to patient flow and staff operations