(USA) Site Reliability Operations III
About The Position
Walmart is seeking a Site Reliability Operations III team member to assist in driving the reliability, availability, and performance of mission-critical applications and platforms within the Supply Chain & Transportation support area. This role focuses on incident management, monitoring and alerting, troubleshooting complex outages, and applying DevOps best practices to maintain stable, scalable systems. The ideal candidate partners closely with engineering and business stakeholders, drives continuous improvement, and upholds Walmart’s values and operational excellence standards. The Walmart Global Tech organization builds and operates the platforms that power Walmart’s stores, digital channels, and supply chain at global scale. Within the Site Reliability Engineering and operations-focused teams, engineers are responsible for proactive system health, rapid incident resolution, and evolving observability and resiliency practices to support a highly available, customer-first ecosystem.
Requirements
- Strong experience in incident management, monitoring, and production support for enterprise applications.
- Hands-on expertise with monitoring, alerting, debugging, and application performance analysis.
- Proven ability to conduct RCA/RCCA, prevent defect recurrence, and improve system reliability.
- Solid DevOps mindset, including operational metrics, application maintenance, and change evaluation.
- Effective stakeholder communication skills and experience working across teams and disciplines.
- Demonstrated commitment to Walmart values: respect for the individual, integrity, customer focus, and continuous improvement.
Nice To Haves
- Experience in site reliability operations, site and system administration, infrastructure management, or related area.
- Master's degree in site reliability operations, site and system administration, infrastructure management, or related area.
- SRE certification (for example, IBM Cloud Site Reliability Engineer).
- Creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead and contribute to incident triage, diagnosis, and restoration within defined SLAs.
- Coordinate with internal teams and external partners to resolve escalated and complex outages.
- Document incident resolution, troubleshooting steps, and contribute to knowledge management and RCCA activities.
- Define and monitor SLIs, SLOs, and KPIs such as availability, latency, MTBF, and MTTR.
- Design alerting strategies, thresholds, and instrumentation to improve system awareness and reduce noise.
- Identify observability gaps and recommend enhancements to monitoring and alerting logic.
- Independently troubleshoot application performance and availability issues.
- Perform root cause analysis and contribute data and insights to RCA initiatives.
- Analyze historical defects to prevent recurrence.
- Execute complex application maintenance, corrective, adaptive, and reengineering activities.
- Analyze logs, metrics, and performance data to evaluate system health and change requests.
- Apply sound design and debugging practices to improve system stability and security.
- Build strong partnerships with engineering, operations, and business stakeholders.
- Communicate technical insights clearly and influence decisions by linking outcomes to business value.
- Proactively bring ideas and improvement opportunities to partners.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
