Site Reliability Engineering Lead
About The Position
LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. Our globally distributed SRE team operates across the FCC market, supporting a broad set of products with a focus on enterprise-grade reliability. We collaborate extensively with development, support, and other internal teams to deliver proactive monitoring, effective incident management, and continuous optimisation. Through strong alignment across these functions, we ensure our services meet strict availability and performance expectations in complex, customer-critical environments. In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You’ll strengthen reliability and resilience across a group of products, reduce technical debt through continuous optimization, and partner across technical and non-technical teams to improve outcomes. You’ll also drive ongoing cost review and optimization through FinOps processes.
Requirements
- Experience leading SRE Team/s, including rotating staff across products / platforms, mentoring and development, objective setting and general line management
- Experience building and operating “Infrastructure as Code” and other DevOps practices, including CI/CD processes
- Experience maintaining and supporting critical, high revenue business applications, including diagnosis and resolution of complex system and application issues
- Good understanding of defensive, corrective, detective controls and general application troubleshooting
- Experience hosting mission critical apps within public cloud providers such as AWS and / or Azure through services such as EC2, ECS, AKS or ACA
- Experience working with containerized workloads such as Docker and orchestration via Kubernetes
- Experience with security based tooling such as Qualys, Wiz, Trufflehog, GitHub Advanced Security, etc
- Ability to maintain systems / application documentation for technical and non-technical audiences, and collaborate across SRE Managers/Leads/Cloud Centre of Excellence to adopt best of breed practices
Responsibilities
- Lead Ops / SRE teams to build / maintain “Infrastructures as Code”, software services (PaaS and SaaS), security policies and continuous integration / deployment processes
- Remove technical debt, deliver security hardening, and drive continued optimization of cloud based environments
- Maintain critical production services with a view to provide best possible uptime and a huge focus on reliability around tier 1 / mission critical 24/7 services
- Work with diverse technical and non-technical teams, including Development, QA, IT Operations, Customer Operations and Project Management teams
- Lead FinOps processes for continuous review and ongoing cost optimization, including maintaining and forecasting cloud OPEX spend
- Ensure 24/7 technical support and Service Level Agreements for customers is met, with ultimate accountability for uptime and resiliency across a group of products
- Drive automation to aid productivity, minimizing the amount of traditional operational effort and maximize Infrastructure as Code
- Manage Customer Reliability Engineering activities driving Application Monitoring, Metrics, Incident Reviews and Long Term Actions, and support BISO activities / implementing InfoSec changes
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- 401(k) with match and an Employee Share Purchase Plan
- Wellness platform with incentives, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
