Site Reliability Engineer

Ford • ,

22h • Remote

About The Position

Enterprise Technology is the engine driving the future of transportation. If you’re looking for the chance to leverage advanced technology to redefine the mobility landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Ford is seeking an experienced and passionate Site Reliability Engineer (SRE) to join our team in developing, enhancing, and expanding our global monitoring and observability platform. You'll blend software and systems engineering to ensure the uptime, scalability, and maintainability of our critical cloud services. You'll be at the intersection of SRE and Software Development, building and driving the adoption of our global monitoring capabilities. If you're passionate about using your IT expertise and analytical skills to shape the future of transportation, this is your opportunity to make a real impact. Join us and be part of a team that's building the future of mobility!

Requirements

• Bachelor’s degree in Computer Science, Engineering, Mathematics or equivalent work experience.
• 3+ years of experience as an SRE, Software Engineer, DevOps Engineer or similar role.
• Solid programming skills in Golang and scripting languages, with a good understanding of software development best practices.
• Proficient with monitoring and observability tools, particularly OpenTelemetry, Dynatrace or other tools.
• Proficient with cloud services, with a strong preference for Kubernetes and Google Cloud Platform (GCP) experience.
• Experience with relational and document databases.
• Ability to debug, optimize code, and automate routine tasks.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Write, configure, and deploy code in Go and Javascript that improves service reliability for existing or new systems; set standard for others with respect to code quality.
• Work within Google Cloud Platform (GCP) infrastructure, optimizing performance and cost, and scaling resources to meet demand.
• Provide helpful and actionable feedback and review for code or production changes.
• Drive repair/optimization of complex systems with consideration towards a wide range of contributing factors.
• Lead debugging, troubleshooting, and analysis of service architecture and design.
• Participate in on-call rotation.
• Write documentation: design, system analysis, runbooks, playbooks. Provide design feedback and uplevel design skills of others.
• Implement and manage SRE monitoring application backends using Golang, Postgres, and OpenTelemetry. Develop tooling using Terraform and other IaC tools to ensure visibility and proactive issue detection across our platforms.
• Collaborate with development teams to enhance system reliability and performance, applying a platform engineering mindset to system administration tasks.
• Develop and maintain automated solutions for operational aspects such as on-call monitoring, performance tuning, and disaster recovery.
• Troubleshoot and resolve issues in our dev, test, and production environments.
• Participate in postmortem analysis and create preventative measures for future incidents.
• Implement and maintain security best practices across our infrastructure, ensuring compliance with industry standards and internal policies. Participate in security audits and vulnerability assessments.
• Participate in capacity planning and forecasting efforts to ensure our systems can handle future growth and demand. Analyze trends and make recommendations for resource allocation.
• Identify and address performance bottlenecks through code profiling, system analysis, and configuration tuning. Implement and monitor performance metrics to proactively identify and resolve issues.
• Develop, maintain, and test disaster recovery plans and procedures to ensure business continuity in the event of a major outage or disaster. Participate in regular disaster recovery exercises.
• Contribute to internal knowledge bases and documentation.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree