Prin Site Reliability Engineer - Hybrid in MN

UnitedHealth Group•Minnetonka, MN

4d•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. If you are located in MN, you will follow a hybrid schedule with four in-office days per week.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience
15+ years of experience in software engineering, site reliability engineering, and/or security or technology operations, with 7+ years serving in a leadership role in one of these areas
Demonstrated experience driving AI‑led innovation, including building or implementing AI/Ops solutions to improve system reliability, security posture, or cloud operations
Demonstrated experience driving AI led innovation, including building agentic AI solution for OPS or implementing AI/Ops solutions to improve system reliability, security posture, or cloud operations
Proven solid knowledge of infrastructure management, system monitoring, incident response, software engineering principles, and security frameworks at scale
Proven track record of developing and implementing successful strategies in a global digital consumer environment
Demonstrated history of remediating technology infrastructure issues at the root cause
Extensive experience with operational and security tools and technologies (e.g., monitoring systems, automation tools, SIEM, IDS/IPS)
Proven exceptional leadership, communication, and collaboration skills, with the ability to translate complex technical issues into clear, concise, and impactful communications for C-suite and executive leadership
Proven ability to thrive in a fast-paced, dynamic environment and effectively manage multiple high-priority situations simultaneously

Nice To Haves

Solid vendor relationship management experience

Responsibilities

Develop and execute a comprehensive strategy for SRE, SecOps, and TechOps aligned with organizational goals, with a focus on improving stability, security, and supportability of all digital properties
Build, lead, and mentor a high-performing team of SRE, SecOps, and TechOps professionals, fostering a culture of collaboration, innovation, and continuous improvement
Collaborate with cross-functional leaders and engineering teams to integrate best practices into all aspects of consumer products and platforms, 'baking in' resilience from design to deployment
Guide teams on priorities, mentor individual contributors, and report to CIOs on critical paths, mitigation plans, and strategic initiatives
Oversee teams to map and proactively secure and harden end-to-end customer journeys across all business units
Analyze and model dependencies (applications, APIs, infrastructure) and run threat models for various risks, including natural disasters, cyberattacks, and software failures
Develop AIOPs and MLOPs strategy, oversee implementation and rollout across multiple apps
Experience building Reusable Agentic AI solution for SRE and OPs function
Develop and enforce reliability standards, including Service Level Agreements (SLAs), Service Level Indicators (SLIs), and Service Level Objectives (SLOs), utilizing these key metrics to continuously improve system reliability and performance and prioritize work
Implement automation to reduce manual tasks, enhance operational efficiency, and design resilience features such as automated failovers, geo-redundancy, circuit breakers, and automated rollbacks
Ensure minimal downtime and optimal performance of systems through proactive risk threat modeling and mitigation
Oversee proactive threat detection and response processes to identify and mitigate security threats in real-time
Fosters collaboration between security and IT operations teams to enhance incident response capabilities and proactive prevention
Ensure the stability, scalability, and resilience of the technology infrastructure, including hardware, software, and network operations
Develop and maintain robust processes for infrastructure provisioning, configuration, and maintenance
Promote a culture of continuous improvement and innovation, optimizing processes and accelerating technology delivery