Site Reliability Engineer (Remote)

Cisco•Dallas, TX

1d•$128,600 - $184,900•Remote

About The Position

The Site Reliability Engineer works remotely from a location within the United States to help keep production services available, scalable, and secure for customers worldwide. The role is part of a collaborative SRE team responsible for monitoring, alerting, incident response, and meeting internal Service Level Objectives (SLOs) and customer-facing Service Level Agreements (SLAs). The team supports reliable product releases through automated rollbacks and zero-downtime deployments, participates in an on-call rotation, and uses blameless post-mortems to learn from incidents. The engineer improves production reliability, scalability, and performance by writing code and developing automation for releases, rollbacks, recovery, and maintenance. They troubleshoot infrastructure and platform issues, test high availability and disaster recovery measures, identify and address single points of failure, and build tools and frameworks that reduce operational toil and accelerate issue detection. The position requires a reliable internet connection and the ability to work independently in a remote environment. The work is restricted by the U.S. government to U.S. citizens working on U.S. soil.

Requirements

Bachelor's degree and 5 years of related experience, or a master's degree and 3 or more years of related experience.
Practical experience with a major cloud platform (AWS, GCP, or Azure) and core services such as EC2, S3, Lambda, or Route53.
Applied experience with Infrastructure as Code and configuration management, specifically Terraform and Puppet.
Applied experience with CI/CD pipelines and version control using Git.
Experience writing code in Python or another scripting language to automate infrastructure and execute maintenance windows.
Experience participating in an on-call rotation, including incident response, troubleshooting, and writing root cause analyses.
Experience monitoring and alerting on production services against SLOs and SLAs.
U.S. citizenship and work on U.S. soil, as specified for work restricted by the U.S. government.
Reliable internet connection and ability to work independently in a remote environment.

Nice To Haves

Experience with containerization and orchestration tools, specifically Docker and Kubernetes.
Experience with production monitoring and observability tools such as SignalFx and Nagios.
Familiarity with using AI as part of an automation strategy to reduce repetitive tasks.
Experience designing and implementing tools, frameworks, or automation toolsets that reduce operational toil.
Experience supporting automated rollbacks and zero-downtime release practices.
Experience troubleshooting security controls and contributing to changes that address security issues.
Experience mentoring or acting as a resource for colleagues with less experience.
Ability to build productive working relationships with peer stakeholders across product and engineering teams.

Responsibilities

Improve the reliability, scalability, and performance of production services by automating releases, rollbacks, and recovery.
Participate in an on-call rotation and troubleshoot and debug complex infrastructure and platform issues.
Document incident root causes in post-mortems and help prevent repeat incidents.
Test high availability and disaster recovery measures and recommend changes to remove single points of failure.
Design and build tools, frameworks, and automation to reduce operational toil and speed up issue detection.
Monitor and alert on production services against SLOs and SLAs.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with a Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Paid holidays and a floating holiday for non-exempt employees.
A paid day off for the employee's birthday, a paid year-end holiday shutdown, and paid personal wellness days.
Paid vacation or flexible vacation time off, depending on employee classification.
Sick time off, with carryforward of unused sick time subject to the stated limit.
Additional paid time away may be requested for critical or emergency family issues.
Optional paid volunteer days.
Annual bonuses for eligible non-sales employees, subject to Cisco policies.
Potential eligibility for Cisco restricted stock unit grants.