Site Rel Engineer Sr
About The Position
As a Site Reliability Engineer Sr at PNC, you will help stabilize production environments and sites, assess engineering stability through analytics and metrics, and support site design, platform management, and capacity planning. You will implement robust dashboards and monitoring systems, and use monitoring to establish and coordinate service-level agreements and objectives for applications, sites, and platforms. The role analyzes operational and application metrics for performance tuning and fault finding, troubleshoots priority incidents, and participates in blameless post-mortems. You will work to optimize complex systems and user interactions, including deployment, configuration, monitoring, availability, latency, change management, emergency response, and production capacity. You will also contribute to testing strategies, complex incident response, root-cause analysis, continuous improvement in incident management, and reducing mean time to resolution. The role includes mentoring and training junior team members in infrastructure management and disaster recovery practices. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not sponsor employment visas or participate in STEM OPT for this position. Candidates are expected to demonstrate customer focus and effectively manage risks in support of PNC’s Enterprise Risk Management Framework.
Requirements
- University or college degree typically required, with 3 or more years of relevant or direct industry experience; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
- Demonstrate the knowledge, skills, and abilities appropriate to the role.
- Customer focus: understand and apply values and practices that prioritize customer needs and satisfaction and use that understanding to create customized solutions.
- Managing risk: assess and effectively manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Nice To Haves
- Capacity planning
- Disaster recovery (DR)
- IBM WebSphere
- Incident management
- Performance tuning
- Platform management
- Reliability engineering
- Site reliability engineering
- System tuning
- Troubleshooting
- Certifications are often desired.
Responsibilities
- Identify and establish ways to stabilize environments and sites, using analytics and metrics to assess opportunities for engineering stability.
- Provide site design consulting and support platform management and capacity planning.
- Define, create, and ensure implementation of robust dashboards and monitoring systems.
- Identify, coordinate, and implement SLAs and SLOs using robust monitoring for applications, service sites, and platforms.
- Analyze metrics from operating sites and applications to support performance tuning and fault finding.
- Troubleshoot priority incidents and participate in blameless post-mortems.
- Optimize complex systems and user interactions, including production deployment, configuration, monitoring, availability, latency, change management, emergency response, and capacity planning.
- Engage in testing strategy, complex incident response, and root-cause analysis; resolve underlying issues, improve incident management, and reduce mean time to resolution.
- Mentor and train junior team members in infrastructure management and disaster recovery best practices.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs that are fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
