Site Reliability Engineer Team Lead (Hybrid)

Enova International • Chicago, IL

5d • Hybrid

About The Position

The SRE team prides itself on the breadth and depth of knowledge it maintains in understanding and orchestrating crucial operational activities across the portfolio of businesses within Enova. We work closely with key departments to resolve customer facing issues, assist with root-cause analysis, and continuously look for ways to improve overall system performance while supporting our Call Center with technical product issues. In this role, you will lead day to day operations of the Consumer Brands SRE team, and will collaborate with TechOps leadership team on the overall department strategy. You’ll act as a liaison between the SRE team and numerous brand stakeholders, advocating for high quality solutions, eliminating roadblocks, and supporting the team’s shift to improve reliability across Enova’s brands. In addition, you will mentor team members and build a collaborative environment, allowing the team to reach its full potential.

Requirements

• 1+ years of experience managing engineering teams.
• 5+ years' experience in Site Reliability Engineering (SRE), DevOps, Systems Administration, or Infrastructure Support, working with IT infrastructure (Linux, networking, databases, web technologies).
• Proficiency in at least one programming language such as Ruby, Python, Java, or Go.
• Proficiency with SQL
• Proven experience in project management, including scoping, task breakdown, and adapting to changing requirements.
• Passion for solving complex, ambiguous problems and identifying root causes.
• Demonstrated ability to mentor and develop engineers effectively.
• Familiarity with DevOps principles and practices, including automation and continuous improvement.
• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.

Nice To Haves

• Experience working in a regulated financial environment.
• Experience with monitoring tools such as Splunk, DataDog, or Grafana.

Responsibilities

• Directly manage a 5 person SRE team.
• 50/50 mix between technical and non-technical responsibilities.
• Balance and prioritize team activities, including operational tasks, projects, and reliability improvements.
• Oversee on-call rotations and incident management to ensure quick and effective resolution of issues.
• Monitor and report on team performance metrics to identify trends and drive improvements.
• Partner with Product Engineering and Business teams to develop and implement sound operational strategies.
• Promote operational best practices and establish scalable processes for system reliability and performance.
• Mentor and develop team members to foster a collaborative and high-performing environment.
• Lead recruiting efforts and support onboarding for new hires to build a cohesive team.

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager