Lead Site Reliability Engineer
About The Position
The Lead Site Reliability Engineer is a senior technical leadership role within the Engineering organization, responsible for the reliability, availability, and operational excellence of ARC’s cloud infrastructure and kiosks platform. This role owns uptime, SLAs, and incident response while driving long-term improvements to system resilience, observability, and operational maturity. The Lead SRE serves as both a hands-on technical leader and a force multiplier across platform, QA, and development teams. This role is well-suited for an experienced engineer who thrives in high-ownership environments and can balance real-time operational demands with strategic reliability initiatives. The Lead SRE will establish and evolve operational standards, disaster recovery practices, and automation frameworks, while leading incident response and postmortems with clarity and accountability. Strong communication, sound technical judgment, and a bias toward preventative engineering are critical to success in this role.
Requirements
- 8+ years in SRE, DevOps, or Platform Engineering roles; 2+ years in a senior or lead capacity.
- Strong experience supporting production environments with strict SLAs and high uptime requirements.
- Deep knowledge of Kubernetes, containers, and cloud-native infrastructure.
- Proficiency in automation and scripting using Bash, Python, or Go.
- Hands-on experience with CI/CD pipelines and release engineering in modern environments.
- Expert-level familiarity with IaC tools (Terraform preferred).
- Strong understanding of monitoring, alerting, logging, and observability tooling.
- Experience implementing and managing GitOps workflows (ArgoCD or similar).
- Demonstrated ability to lead incidents and communicate effectively with technical and non-technical stakeholders.
- Solid understanding of disaster recovery planning, resilience practices, and system hardening.
Responsibilities
- Own uptime, SLAs, and overall reliability of cloud infrastructure and kiosks platform.
- Lead incident response, root-cause analysis, and drive actionable postmortems.
- Automate infrastructure, deployments, and operational tasks using modern IaC and scripting in collaboration with the Platform Engineering team.
- Maintain and improve monitoring, alerting, and observability (Grafana, Prometheus, New Relic, etc).
- Manage, operate and recommend improvement of mo
- Execute and continuously improve disaster recovery and business continuity plans.
- Partner with platform engineering, QA, and development teams to ensure operational readiness.
- Establish and maintain runbooks, operational standards, and reliability best practices.
- Provide leadership, mentorship, and clear communication during both normal operations and incidents.
- Optimize cloud and Kubernetes environments for reliability, performance, and scalability.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
