Site Reliability Engineer- Team Lead
About The Position
Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Pico is searching for a (Redline) Site Reliability Engineer Team Lead. This is a customer-faced group engaged with our customers, development and production teams to ensure customer success with implementing Redline products. Preferred candidates strive to work in an entrepreneurial environment, have an interest in automation and technology, and are committed to customer satisfaction. This role will lead the regional APAC SRE team.
Requirements
- Bachelor’s degree or higher in an Engineering discipline ie. Computer Science, Electrical Engineering, Math or Management Information Systems.
- Prior experience working in a operational environment, as a team leader.
- Experience with financial services front office systems, market data tickerplants, order execution technology and the global exchange technology landscape.
- Strong understanding of Linux and linux performance tuning.
- Solid experience with Intel based computer architecture and IT systems networking.
- Excellent customer service attitude and interpersonal skills.
- Strong communication skills both written and verbal.
- Experience working in a team-oriented, collaborative environment.
- Task and result oriented with strong work ethics and values.
- Ability to be flexible and adapt to any given situation.
Nice To Haves
- Knowledge of Python, C/C++ or Java is a plus.
Responsibilities
- Leading a distributed group of SRE engineers across APAC, managing their schedules and responsibilities, and acting as a player-manager within the SRE department.
- Assist clients in solving problems and maximizing the value of Redline products and services within their enterprise.
- Respond promptly to production issues, provide workarounds whenever possible.
- Replicate customer issues and verify fixes for customer patches and releases.
- Manage production environment: Software upgrade, Routine changes, Proactive monitoring, Performance tuning of applications.
- Assess impact of exchange-driven initiatives and participate in relevant weekend testing.
- Work closely with development engineers to promptly resolve customer requests.
- Work closely with Pico server and network teams for issue troubleshooting and change management.
- Putting in place the necessary automation and scripting.
- Continuous improvement of tools (monitoring, inventory, runbooks.)
Benefits
- Full compensation packages are based on candidate experience and relevant certification.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
