Site Reliability Engineer (SRE)
About The Position
At Energy Worldnet, Inc. (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly. We are seeking a highly skilled Site Reliability Engineer (SRE) to help ensure the reliability, availability, and performance of our platform products, including public APIs, customer integrations, and data delivery services. This role is ideal for an engineer who thrives at the intersection of software engineering and operations—someone passionate about building resilient systems, improving observability, and ensuring customers can rely on our platform for real-time operational and business decisions. If you’re driven by operational excellence, system reliability, and continuous improvement, we’d love to hear from you!
Requirements
- At least 7 years of professional experience operating, supporting, or engineering production software systems
- Demonstrated experience improving reliability, availability, performance, or scalability of production systems
- Strong experience diagnosing and resolving complex production issues in distributed or service-oriented systems
- Experience writing and maintaining production-quality code for automation, tooling, or services
- Solid understanding of Site Reliability Engineering principles (SLIs, SLOs, error budgets, incident management)
- Experience with distributed systems, API-driven platforms, and service-oriented architectures
- Strong debugging, documentation, and operational problem-solving skills
- Ability to operate effectively during incidents and high-pressure situations
- Excellent communication skills, with the ability to explain complex technical concepts clearly
Nice To Haves
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
- Experience supporting externally consumed services such as public APIs, integrations, or data delivery systems
- Experience designing or implementing observability solutions (monitoring, logging, tracing, alerting)
- Experience with cloud platforms (Azure, AWS, Google Cloud, or similar)
- Experience with containerized or cloud-native architectures
- Experience improving CI/CD pipelines, infrastructure-as-code, or operational automation
- Experience working within a SaaS or data-driven platform environment
- Experience in the oil, gas, or energy industry
Responsibilities
- Design and operate highly reliable, scalable, observable, and secure platform services, including public APIs, integrations, and data pipelines
- Partner with Principal Engineers during system design and implementation to ensure reliability, fault tolerance, performance, security, and operational readiness are built into platform solutions from the start
- Define, implement, and monitor service-level indicators (SLIs), service-level objectives (SLOs), and error budgets
- Contribute production-quality code to platform services, shared libraries, and tooling to improve reliability, performance, observability, and operational safety
- Design and maintain observability solutions, including monitoring, logging, tracing, alerting, and service health dashboards
- Proactively identify and mitigate reliability risks through capacity planning, load testing, and resilience testing
- Lead incident response efforts, including coordination, communication, root cause analysis, and post-incident reviews
- Collaborate with DevOps Engineers to support infrastructure and CI/CD pipelines and serve as an operational backup when needed
- Participate in on-call rotations and respond to service degradation or outages affecting externally consumed services
- Drive continuous improvement in reliability, performance, and operational processes
Benefits
- Medical, Dental, and Vision plans — EWN covers upfront costs for employees and eligible dependent children
- Voluntary benefits (life insurance, short-term disability, etc.)
- Retirement plan with company match (up to 4%)
- Flexible Spending Accounts (Health & Dependent Care)
- Health Reimbursement Account (HRA)
- Employer-paid Life and AD&D Insurance
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
