[MLA] Site Reliability Engineer (SRE)

Software Mind

1d•Remote

About The Position

You will join a product engineering team developing an enterprise identity security platform that helps organizations understand and manage who has access to what data, applications, and resources across cloud, SaaS, on-premises, and custom environments. The team values ownership, collaboration, and engineering excellence, offering the opportunity to work on a business-critical service used by enterprise customers worldwide.

Requirements

Commercial experience as a Site Reliability Engineer, DevOps Engineer, Platform Engineer, or in a similar role.
Hands-on experience supporting production services running on Kubernetes.
Experience monitoring distributed applications and responding to production incidents.
Practical knowledge of log analysis and troubleshooting using Splunk or similar monitoring tools.
Understanding of cloud-native applications and modern operational practices.
Familiarity with CI/CD pipelines and deployment processes.
Basic understanding of Web Components and the ability to perform first-level UI troubleshooting.
Strong analytical and problem-solving skills.
Ability to work independently, prioritize tasks, and make sound technical decisions in ambiguous situations.
Excellent communication skills and confidence collaborating with distributed engineering teams.
Very good spoken and written English.

Nice To Haves

Experience working with one or more major cloud platforms.
Experience supporting enterprise SaaS or security-focused products.

Responsibilities

Support the deployment, operation, and ongoing maintenance of the Karuna service running on Kubernetes.
Monitor production environments to ensure high availability, reliability, and performance.
Investigate, troubleshoot, and resolve production incidents, performing root cause analysis where appropriate.
Analyze application logs and debug production issues using Splunk.
Perform first-level troubleshooting of UI-related issues involving Web Components, collaborating with front-end engineers when deeper investigation is required.
Support deployment activities and contribute to maintaining and improving CI/CD pipelines.
Identify opportunities for automation and operational improvements.
Work closely with engineering teams and technical stakeholders in an international environment to improve operational processes, enhance service resilience, and optimize observability.
Take ownership of operational tasks and proactively drive issues to resolution while working independently with minimal supervision.