Site Reliability Engineer, SaaS
About The Position
We are seeking an experienced Systems Reliability Engineer, SaaS to own the reliability, performance, and operational health of the enterprise SaaS platforms that support collaboration, automation, and analytics across the organization. This role is responsible for the day-to-day reliability of a diverse SaaS ecosystem including Microsoft 365 (SharePoint and Copilot), Azure, Zoom, Slack, Adobe, and several other SaaS applications - ensuring these platforms are highly available, resilient, monitored, and performant. The Systems Reliability Engineer will define and track SLAs/SLOs, drive incident response, and build automation that reduces operational risk. The Systems Reliability Engineer will work alongside a team of engineers and administrators, partnering with stakeholders to improve uptime, reduce toil, and deliver measurable reliability outcomes.
Requirements
- 5+ years of experience in a systems reliability, SRE, or SaaS operations role.
- Strong expertise in: Microsoft 365 ecosystem (SharePoint, Copilot). Azure services or data platforms. Slack administration and integrations. Zoom administration. Email flow.
- Experience with identity platforms (Entra ID / SSO / SCIM).
- Strong understanding of SaaS reliability, security, and compliance practices.
- Experience with automation and scripting (PowerShell, APIs, scripting).
- Experience defining and monitoring SLAs/SLOs/SLIs.
- Systems thinking with strong execution capability.
- Incident response and calm-under-pressure decision making.
- Cross-platform architecture mindset.
- Strong communication and stakeholder management.
- Data-driven, metrics-oriented decision making.
Responsibilities
- Define and track SLIs, SLOs, and error budgets for enterprise SaaS platforms.
- Own the reliability posture of collaboration and analytics tools, including: Microsoft 365 (SharePoint Online, Copilot). Azure log analytics and data platforms. Slack administration and integrations. Adobe environment governance and performance. Zoom administration. Email flow and delivery health.
- Ensure platform reliability scales with evolving business needs.
- Build and maintain monitoring, alerting, and observability across the SaaS estate.
- Serve as an escalation point and incident commander for complex platform or integration outages.
- Lead root cause analysis and drive blameless postmortems.
- Champion a security-first, reliability-first mindset across the team.
- Support governance frameworks for SaaS platforms (access, lifecycle, data policies).
- Partner with security and compliance teams to enforce: Identity and access management (Entra ID). Conditional Access and Zero Trust models. Data loss prevention (DLP) and external sharing controls.
- Ensure adherence to SOC2 and ITSM standards.
- Automate provisioning, onboarding/offboarding, and request fulfillment.
- Build self-healing and auto-remediation workflows using APIs, scripting, and ITSM tooling (e.g., ServiceNow).
- Improve reliability, capacity planning, and incident response processes.
- Reduce manual toil through scalable, repeatable automation.
- Support adoption of modern workplace tools including various AI tools and collaboration platforms.
- Champion performance and reliability improvements that directly benefit end-user experience.
- Contribute to runbooks, documentation, and knowledge base development.
- Collaborate with IT leadership, security, and business units to align reliability priorities.
- Act as a trusted advisor on platform reliability, capacity, and risk.
- Translate reliability metrics and incident trends into business impact.
Benefits
- Paid Time Off (PTO) includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.
- Comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period.
- Medical, dental and vision coverage
- Employee Assistance Program (EAP) to support mental, physical, and financial health.
- Digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus.
- Comprehensive Childcare Leave
- Savings Plan which includes a 401K (pre-tax and Roth options) plus non-elective (employer) contributions
- Hybrid Work Schedule
- Pre-tax commuter benefit plan
- NHL Partner Rates
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
