Site Reliability Engineer

Thales • Austin, TX

1d • Hybrid

About The Position

Site Reliability Engineer (SRE) position within the North American Team, focusing on designing and building tools and infrastructure to support teams and customers. The role involves scaling these tools with a growing platform and customer base, driving operational excellence for the company’s globally distributed network. The SRE will have input on decisions impacting infrastructure and customer service. In the ICO organization, the SRE will collaborate with their team to solve problems, support, and optimize the infrastructure programmatically, aiming to improve overall availability, reliability, performance, and security.

Requirements

• At least 5 years of professional experience within a cloud/web/CDN scale infrastructure.
• Experience with Python and Go. C/C++ a plus.
• Expert knowledge of Linux systems, network programming and protocols TCP, UDP, DNS, TLS/SSL, HTTP.
• Experience with BGP and Anycast routing is a plus.
• Experience with DevOps principles and concepts such as Infrastructure as Code (Ansible/Saltstack), CI/CD (Gitlab, Jenkins, Git), monitoring and visualization (Prometheus, Grafana).
• Experience with big data technologies such as NoSQL/RDBMS, Redis, ElasticSearch, Kafka.
• Experience with containers and container management (Docker, Kubernetes).
• Experience analyzing and building data telemetry, modeling, pipelines, UI visualization.
• Experience in developing software, troubleshooting, and monitoring large scale distributed systems.
• Implement software engineering best practices/standards and software development life cycle.
• Working knowledge and experience of Agile software development methodologies.
• Outstanding collaboration and communication, and documentation skills with a proven ability to work cross-functionally.
• BS/MS in computer science, engineering, or a related technical discipline or equivalent experience.

Nice To Haves

• C/C++
• Experience with BGP and Anycast routing

Responsibilities

• Work with other teams across the company to build and deploy infrastructure that supports our platforms.
• Apply SRE core tenets of measurement (SLI/SLO/SLA), eliminate toil, and reliability modelling.
• Establish metrics for data-driven decisions to increase availability, reliability, and velocity.
• Build and maintain, and evolve SLO and SLI network/system/application baselines.
• Assist with go/no go preplanning, verification/validation, and review of existing and new product/services.
• Proactively analyse data and test the integrity of network/systems to ensure production applications and services are operating optimally.
• Work with internal customers as needed to troubleshoot and resolve business affecting issues.
• Participate in escalations, incident response, RCA’s, and postmortems.
• Participate in 24x7 on-call rotation.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior