Manager TAG and Encompass SRE

WEX•Boston, MA

20d•$106,000 - $130,600

About The Position

We are looking for a highly motivated and high-potential mid-level Site Reliability Engineer Manager (SRE) to join our team and help drive meaningful business impact while accelerating your growth as a reliability leader. This is an exciting time to be part of the SRE evolution at WEX. Our complex systems and diverse product portfolio power a wide variety of customer businesses, generating rich operational and telemetry data across platforms and environments. As we scale, the need for resilient, observable, and efficient systems is greater than ever. As a mid-level SRE Manager, you’ll play a key role in shaping and building the next generation of WEX’s reliability practices, platforms, and tools. You’ll contribute to driving improvements across monitoring, alerting, performance optimization, incident response, and capacity management. You’ll also help reduce operational toil through automation and proactive engineering, while partnering closely with engineering and product teams to embed reliability into everything we build. We take a modern approach to engineering—leveraging agile practices, a product-oriented mindset, and a strong focus on innovation, including the use of AI and automation to enhance observability and response. You’ll face meaningful challenges that have significant impact, and be part of a high-performing team with experienced engineers and leaders ready to support your continued development. If you're passionate about reliability, solving hard problems, and growing fast in a high-impact environment, this is a great opportunity for you!

Requirements

3+ years of experience in system administration, DevOps, or SRE roles.
2+ years of experience managing people or teams
2+ years of experience leading projects
Proficiency in scripting and automation using Python, Bash, or Go.
Experience with monitoring and logging (Grafana, ELK stack, Splunk, etc.).
Knowledge of containerization and orchestration (Docker, Kubernetes).
Understanding of CI/CD pipelines and version control systems.
Understanding of monitoring tools such as Prometheus, Grafana, or Splunk.
Strong problem-solving skills and a willingness to learn.

Nice To Haves

Hands-on experience with cloud platforms (AWS, Azure, or GCP).
Familiarity with infrastructure as code (Terraform, Ansible, CloudFormation).
Knowledge of incident response processes and SLAs.
Experience with developing AI based solutions.
Ability to troubleshoot and resolve performance bottlenecks.
Strong communication skills and ability to work across teams.
Experience supporting systems that manage B2B payments, expense reimbursements, or virtual card creation.
Familiarity with monitoring and alerting in systems that are eventually consistent.
Awareness of key compliance frameworks (e.g., PCI-DSS, SOX) and how they apply to observability and automation.

Responsibilities

Lead, mentor, and elevate a globally diverse team of Site Reliability Engineers—driving critical operations, incident response, and strategic projects while championing the ongoing career development of your team.
Monitor and manage system health, availability, and performance.
Develop and maintain automation tools for system provisioning, monitoring, and alerting.
Participate in on-call rotations and respond to system alerts and incidents.
Collaborate with development teams to implement reliability-focused features.
Improve observability and logging for troubleshooting issues.
Follow IT security policies and compliance requirements.