Site Reliability Engineer Lead
About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Requirements
- 2+ years of experience supporting Dynatrace or similar APM platforms (AppDynamics, New Relic, etc.)
- Strong understanding of Dynatrace architecture, including OneAgent, ActiveGate, and Cluster components
- Experience with deploying and managing monitoring agents on Linux and Windows servers
- Familiarity with cloud platforms (AWS, Azure, GCP) and containerized environments (Kubernetes, Docker)
- Proficient in troubleshooting application and infrastructure performance issues using Dynatrace
- Experience with integrating Dynatrace with ITSM, alerting, and automation tools (e.g., ServiceNow, Splunk, PagerDuty)
- Excellent communication, documentation, and collaboration skills
Nice To Haves
- Strong scripting skills (PowerShell, Bash, Python) are a plus
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- Dynatrace Associate or Professional certification
- Experience with synthetic monitoring, log monitoring, and custom metric ingestion in Dynatrace
- Knowledge of ITIL processes and incident management best practices
Responsibilities
- Provide day-to-day administration and support for the Dynatrace platform, including OneAgent and ActiveGate deployment, configuration, and upgrades
- Monitor the health and performance of the Dynatrace environment and proactively resolve issues
- Troubleshoot and resolve incidents related to Dynatrace monitoring, integrations, and data collection
- Collaborate with application, infrastructure, and DevOps teams to onboard new services and optimize monitoring coverage
- Configure custom dashboards, alerts, synthetic monitors, and management zones as per business requirements
- Maintain documentation for Dynatrace configurations, processes, and troubleshooting steps
- Stay current with Dynatrace product updates, best practices, and new features
- Participate in on-call rotation and provide after-hours support as needed
Benefits
- Access to paid time off
- Resources and support to our employees
- Discretionary incentive eligible
- Eligible for annual discretionary award based on individual performance, line of business performance, and overall company success.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
