Site Reliability Engineer II

Bank of America•Jersey City, NJ

7d•$108,000 - $161,900•Onsite

About The Position

This job is responsible for partnering with engineering and technology teams to implement measures as prescribed by lead/senior SRE engineers. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, identifying root causes of issues through production triage efforts, and suggesting code enhancements to technology teams to automate services and improve reliability and efficiency. Job expectations include using software development skills to improve efficiency and to address gaps in reliability. This role provides critical technical production and end‑user support for Capital Markets and Investment Banking platforms that enable deal execution, reporting, client mandate processing, and compliance clearance. The position supports multiple mission critical, time sensitive applications and partners closely with internal and external clients, technology teams, and business stakeholders across regions and time zones. Key responsibilities include real time production monitoring, incident triage and resolution, root cause analysis, batch and data feed support, user service requests, post release validation, application health checks, and compliance related requests. The role leads business impacting incident response, ensures adherence to incident and problem management standards, restores service within strict SLAs, and drives root cause remediation and follow up actions.

Requirements

Minimum 7+ years of experience in application production support role
Production support experience supporting Java/J2EE applications in an enterprise environment, including WebLogic, web services, Spring Boot, and strong SQL/PL/SQL skills for troubleshooting
Strong working knowledge of Linux/Unix environments and scripting languages such as Shell/Python, including applications deployed on JBoss
Experience using monitoring and observability tools (e.g., Splunk, Dynatrace, Nastel, SiteScope) in a production support environment
Hands on experience troubleshooting network related production incidents, including load balancing, traffic routing, and DNS issues, across on prem and cloud environments, with a focus on rapid service restoration
Experience and understanding database concepts (SQL / Oracle) and writing basic queries
Ability to manage multiple tasks simultaneously and adapt quickly to changing priorities and production demands
Self-starter with the ability to work independently as well as collaboratively within cross-functional teams
Excellent analytical skills with the ability to identify root causes of complex production issues
Familiarity with SRE principles including SLO/SLI definition, error budgets, and toil reduction strategies
Experience identifying and automating repetitive operational tasks to reduce toil and improve team efficiency
Understanding of CI/CD pipelines and ability to support post-deployment validation in an automated release environment
Experience defining and owning application availability targets, contributing to reliability improvement plans, and driving proactive measures to prevent recurrence of production degradation
Provide on-call rotational support, including off-hours support, during weeknights, Saturdays, and Sundays

Nice To Haves

Banking or Capital Markets domain knowledge preferred
Proven experience as a proactive problem solver in a production support environment
Strong verbal and written communication skills, with the ability to convey technical concepts to both technical and non technical audiences
Ability to review system logs and monitor data to identify subtle performance anomalies
Strong prioritization skills with the ability to manage multiple incidents under tight deadlines
Collaborative mindset with experience working across cross functional teams

Responsibilities

Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring Site Reliability Engineer (SRE) resources on reliability practices and established tools/capabilities
Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the SRE Lead
Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them
Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability
Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations
Participates regularly in an on-call rotation with Production Support teammates to learn more about reliability issues affecting their portfolio
Provide front line production support and monitoring to ensure application stability and availability
Triage, troubleshoot, and resolve production incidents, including business impacting issues
Lead incident response and bridge calls, coordinating troubleshooting and escalation as needed
Perform root cause analysis and drive remediation and preventative actions
Monitor system alerts, logs, dashboards, and performance metrics to assess impact and restore service
Support batch jobs and data feeds, including time sensitive failures
Conduct post release validation and routine application health checks
Resolve user requests related to access, technical issues, and data discrepancies
Maintain accurate incident documentation, runbooks, and knowledge articles
Partner with technology, operations, vendors, and business teams to improve reliability
Participate in a rotational weekend and after hours support schedule as required