Site Reliability Engineer I, Launch Program 2027 – St. Louis, MO, US
About The Position
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. This role is part of the Mastercard Launch Program, an 18-month program designed to develop participants' ability to connect ideas, people, and markets to drive commercial impact. Through hands-on experiences, cross-functional projects, and structured learning opportunities, participants will gain exposure to multiple areas of Mastercard's business while building broad business acumen and a global perspective. They will collaborate with teams across functions, contribute to strategic initiatives, and strengthen the skills needed to solve complex business challenges. This experience will help build a well-rounded commercial mindset and prepare participants for a variety of career paths across Mastercard's global organization. The role of the Business Operations Site Reliability Engineer is to be the production readiness steward for Mastercard products. As Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to running our products by fostering developer-run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles that include operational design, automation, capacity planning, and monitoring that leads to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture. We support daily operations with a hyper focus on triage, root cause by understanding the business impact of our products and subsequently performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
Requirements
- Currently enrolled in a Bachelor’s or accelerated Master’s degree, with an anticipated graduation date between December 2026 and June 2027.
- Experience through projects or internships with programming/scripting (Python, Go, Bash, or similar), Linux/Unix systems, and foundational networking concepts.
- Internship or strong project work with cloud platforms (AWS, Azure, or GCP), DevOps practices, CI/CD pipelines, containers, and automation tools through academic or hands-on experience.
- Understanding of system monitoring, observability, application reliability, troubleshooting, and performance optimization concepts.
- Exposure to tools such as Splunk, Dynatrace, Jenkins, Bitbucket, PCF, or similar technologies through coursework, projects, internships, or personal learning.
- Strong analytical and problem-solving skills, with a willingness to learn new technologies and work in a collaborative team environment.
- Must be eligible to work in the United States, now as well as in the future, without employer sponsorship.
- Candidates on an F1 visa (including those with CPT or OPT authorization) are not eligible for this role.
Responsibilities
- Ensure that our platform is stable and healthy.
- Foster developer-run ownership and empower developers to build resilient products.
- Support developers during the application build phase in software run principles including operational design, automation, capacity planning, and monitoring.
- Create and enforce operations standards.
- Facilitate an agile and learning culture.
- Support daily operations with a focus on triage and root cause analysis, understanding the business impact of our products.
- Perform blameless post-mortems.
- Engage early in the development lifecycle to be proactive.
- Proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications.
- Focus on risk management, compliance, and risk mitigation across all environments.
- Align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.
Benefits
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- 16 weeks of new parent leave
- Up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
