Site Reliability Engineer - Data Services

iManage•Chicago, IL

8d•Hybrid

About The Position

SRE is part of a global organization that leverages the latest technology to communicate with our colleagues across the globe. We organize ourselves into distributed teams -- SRE teams are anchored to iManage offices across the globe. Tuesdays and Thursdays are dedicated to in-office collaboration, rapid innovation, and developing a sense of belonging at iManage. Mondays and Fridays are reserved for (remote-friendly) focus time to get things done. Have the best of both work styles in a workplace that is intentional about belonging, collaboration, and accomplishment. Being a Site Reliability Engineer – Data Services at iManage Means… You are an engineer, a builder, and a systems thinker. You ensure data durability, optimize query performance, and manage stateful storage upgrades. You combine technical depth with empathy, working closely with customers who hold the highest expectations for the stewardship of the world’s most sensitive data. You elevate the people around you—acting as a subject matter expert, a mentor, and an agent of change. You focus on contributing factors rather than single root causes, value code over documentation and documentation over process, and continuously seek ways to reduce toil. You participate in architectural and design discussions, helping shape a scalable, resilient platform that supports both our customers and our organization. You collaborate across teams to drive unified, standards‑based decisions that strengthen reliability. You also take part in on‑call rotations and provide expertise in observability, change management, and system scalability. As iManage experiences rapid growth in its flagship cloud product, we’re looking for engineers who bring a beginner’s mindset, embrace complexity, and care deeply about resilience and sustainability in a cloud‑native world. This role includes a strong focus on the reliability and evolution of our core data services, including MariaDB, MaxScale, and Elasticsearch. If you write code, think in systems, automate relentlessly, and are passionate about reliability and scale, we want to talk to you.

Requirements

Comfortability writing design documents / postmortems and refactoring application code when needed.
Experience operating or supporting distributed data systems (e.g., relational databases, search clusters, or sharded storage systems).
Developed automation to reduce the operational burden of a product or developed software-as-a-service for internal customers.
Ability to advocate for SRE concepts such as Google's SRE concepts (e.g., I know the differences between an SLO and an SLA and can effectively introduce them to an organization).
Experience working in a public cloud and/or hosted datacenter environment (Azure and AKS strongly preferred).
A passion for working collaboratively with other teams.

Nice To Haves

Hands on experience with MariaDB, MaxScale, or Elasticsearch in production environments.
Familiarity with data store observability, query performance tuning, or capacity planning.
Hands on experience with Linux Server stacks (Ubuntu/Debian distributions preferred).
Knowledge of cloud provisioning platforms (HashiCorp Terraform preferred).
Exposure to at least one configuration management platform (Chef preferred).
Experience with containerization/clustering technologies (Docker preferred).
Comfortability with observability and alerting tools (Prometheus/Grafana or ELK/EFK preferred).
Practical experience with CI/CD pipelines and ability to describe the pros/cons associated with different rollout strategies.
A bachelor’s degree (or equivalent experience) in Computer Engineering or a related field.
Demonstrable proficiency in one or more programming languages (e.g., Java, Python, Golang).
Familiarity with at least one scripting language (e.g., PowerShell, Bash, Python, Ruby).

Responsibilities

Eliminating TOIL through automation and software development.
Partnering productively and cross-functionally with application teams and other internal stakeholders.
Creating a modern, cloud-native platform that is resilient, cost effective, and secure by default.
Scaling and tuning high-availability data clusters (MariaDB, MaxScale, Elasticsearch) in a Kubernetes environment.
Maintaining the freshness and utility of our platform services.
Improving the security posture of our products.
Writing / designing automation, orchestration, observability, and disaster readiness into our products.
Coordinating and participating in production support and on-call rotations.
Leading incident management efforts and post-incident retrospectives.

Benefits

Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
Own my career path with our internal development framework. Ask us more about this!
Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
Enjoy flexible work hours that empower me to balance personal time with professional commitments.
Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
Rewarding me with an annual performance-based bonus.
Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
Having multiple company wellness days each year to prioritize mental health and well-being.
Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.