Site Reliability Engineer, Customer Systems

Apple • Sunnyvale, CA

11h

About The Position

The Customer Systems Team is looking for an experienced Site Reliability Engineer. In this role you will design, build and deliver highly scalable, reliable, secure cloud infrastructure which powers the applications and services used by Apple’s customers every day. You will work closely with cross functional teams, business leaders and other partners across Apple to implement new solutions. If infrastructure as code, automation and intelligent monitoring excites you then this is the job for you.

Requirements

• 3+ years of experience with deploying/managing Kubernetes using Helm
• Experience with Shell Scripting, Python, Ansible
• Experience in monitoring using Splunk, Grafana, Prometheus, Alertmanager
• Deep understanding of networking protocols: DNS, TCP, HTTP/HTTPS
• Experience in setting up and managing CI/CD pipelines
• Bachelor's or Master's in Computer Science or equivalent experience
• Experience in deploying, monitoring and supporting java applications
• Experience with ArgoCD and GitOps model
• Experience in defining, monitoring and achieving key operational metrics like MTTR and SLO
• Ability to learn new technologies in a short time
• Excellent problem solving, critical thinking, and interpersonal skills
• Good communication skills to collaborate with distributed teams

Nice To Haves

• Experience with GenAI tools in workflow automation for infrastructure management

Responsibilities

• Innovate, architect, build, and document highly available, scalable, reliable, secure Infrastructure
• Troubleshoot application specific, network, system & performance issues
• Build and maintain CI/CD infrastructure to enable fast delivery cycles for software engineering teams
• Envision and build automation tools to deliver infrastructure services reliably and in a repeatable fashion
• Collaborate with other site reliability engineers, software engineers, quality engineers, to gather, define, and analyze non-functional/technical requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior