Sr Site Reliability Engineer, Customer Systems

Apple • Austin, TX

1d

About The Position

The Customer Systems Team is looking for an experienced Site Reliability Engineer. In this role you will design, build and deliver highly scalable, reliable, secure cloud infrastructure which powers the applications and services used by Apple’s customers every day. You will work closely with cross functional teams, business leaders and other partners across Apple to implement new solutions. If infrastructure as code, automation and intelligent monitoring excites you then this is the job for you. In this highly visible position, you will:

Requirements

• 5+ years of experience in designing and building resilient, large-scale, low latency, cloud and on-prem Infrastructure including Compute, Storage, and Network
• 3+ years of experience with deploying/managing Kubernetes using Helm
• Experience with Shell Scripting, Python, or Ansible
• Experience in monitoring using Splunk, Grafana, Prometheus, Alertmanager
• Deep understanding of networking protocols: DNS, TCP, HTTP/HTTPS
• Experience in setting up and managing CI/CD pipelines
• Bachelor's or Master's in Computer Science or equivalent experience

Nice To Haves

• Excellent problem solving, critical thinking, and interpersonal skills
• Good communication skills to collaborate with distributed teams
• Experience with Cassandra, MongoDB, Couchbase databases, AWS S3 or similar storage technologies
• Experience in deploying, monitoring and supporting java applications
• Experience with ArgoCD and GitOps model
• Experience in defining, monitoring and achieving key operational metrics like MTTR and SLO
• Experience with GenAI tools in workflow automation for infrastructure management
• Ability to learn new technologies in a short time

Responsibilities

• Design, build and deliver highly scalable, reliable, secure cloud infrastructure
• Work closely with cross functional teams, business leaders and other partners across Apple to implement new solutions
• Implement infrastructure as code, automation and intelligent monitoring

What This Job Offers

• Job Type: Full-time
• Career Level: Senior