Site Reliability Engineer 3 - Chicago, IL OR Denver, CO - Onsite

Comcast • Chicago, IL

2d • Onsite

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. This SRE role is for the Global Operation team, based in Denver, CO or Chicago, IL. As a member of this team, you will be responsible for ensuring the reliability, scalability, and performance of FreeWheel systems. This involves managing infrastructure, optimizing system reliability, automating daily operations, and resolving technical issues that impact upstream/downstream platforms. The role requires close collaboration with engineers and other operation sub-teams. There are two SRE3 areas, Streaming Hub and Data, with consistent core responsibilities, though the Data focus will involve more backend data components.

Requirements

• 3+ years of experience as an SRE, DevOps or Operations Engineer.
• Proficient in at least one programming language, such as Python, Go, Java, or Scala, with the ability to write efficient scripts and automation tools.
• Familiar with using monitoring and log management tools such as Prometheus, Grafana, ELK Stack, or other similar tools.
• Excellent communication skills with the ability to convey technical information clearly and concisely to both technical and non-technical stakeholders.
• Proactive learner eager to grow in operations and governance.
• Bachelor’s degree or higher in Computer Science, Software Engineering, or a related field.
• 5-7 Years Relevant Work Experience.

Nice To Haves

• Experience with cloud platforms (e.g. AWS, OCI, GCP, Azure) is a plus.
• Hands-on experience with Terraform and infrastructure as code principle is a huge plus.
• Experience with an automation tool or framework such as Ansible, Terraform, Kubernetes, Docker for automating system deployment.

Responsibilities

• Design and implement monitoring and alerting systems to ensure the stability, reliability, and performance of data platforms.
• Join in on-call shift to quickly respond to and resolve issues.
• Develop and maintain automation tools and scripts for deployment, monitoring, backup and disaster recovery.
• Analyze and optimize the performance of data storage, query performance, and data flows to ensure efficient processing of large-scale datasets, reduce latency, and improve processing speed.
• Respond quickly to platform failures, perform troubleshooting, and coordinate cross-team efforts to resolve issues and ensure high availability and reliability.
• Work with engineering teams to analyze and forecast capacity requirements, ensuring the system can handle traffic growth and scale infrastructure accordingly.
• Support Freewheel powered Live events.
• Document the architecture, configurations, and operational procedures for platforms, ensuring knowledge is shared across the team and providing relevant training.
• Ensure platforms meet security standards and compliance requirements to prevent breaches or misuse.
• Collaborate with engineering team, product team, and project management team to support product design and implementation, solving reliability-related issues.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most non-sales positions are eligible for a Bonus.
• Comcast provides best-in-class Benefits to eligible employees.
• Benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• An array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees