Site Records Manager

The MCS Group•Philadelphia, PA

About The Position

The MCS Group, Inc., a certified Women’s Business Enterprise, is a nationally recognized provider of Litigation Support and Management Services. For more than four decades, we have served law firms, insurance companies, corporations, government agencies and educational institutions with cutting-edge technology and a comprehensive breadth of services including eDiscovery, facilities management, records retrieval & analysis, deposition services and back-office solutions to help increase productivity while reducing operational costs.

Requirements

Experience in Records & Information Management (RIM)
Knowledge of compliance, centralized file inventory, retention, retrieval, destruction, technology advancement, training, and continuous improvement of the program.
Experience managing security and protection of organizational information.
Experience advising employees on proper maintenance, receipt, transmittal, retrieval and disposal of records.
Understanding of local, state and federal laws governing records management.
Ability to understand the firm’s business and RIM objectives.
Experience developing and implementing content/records management policy and procedures for physical and electronic documents.
Experience creating firm-wide RIM strategy.
Experience managing RIM software platforms and usage policies.
Experience working with senior management, department and business group leaders, and IT.
Experience developing, implementing, and maintaining a RIM training program.
Experience collaborating with legal counsel on legal hold and ethical wall processes.
Experience analyzing key performance indicators and preparing reports.
Experience managing recruitment, selection, orientation and retention of employees.
Experience managing employee performance through coaching, counseling, and motivation.
Experience participating in performance and salary reviews.
Experience solving employee relations issues and participating in disciplinary action.
Experience ensuring timely completion of administrative duties and preparation of management reports.
Experience providing user support for RIM products.
Experience with information gathering, documentation and problem resolution.

Responsibilities

Establish, implement and manage policies and procedures for the firm’s Records & Information Management (RIM) program, including responsibility for compliance, centralized file inventory, retention, retrieval, destruction, technology advancement, training, and continuous improvement of the program.
Manage security and protection of organizational information by providing leadership and a practitioner’s approach to the day-to-day operations of records program for a law firm with multiple sites.
Advise employees at all levels to ensure proper maintenance, receipt, transmittal, retrieval and disposal of records as governed by local, state and federal laws.
Understand the firm’s business and RIM objectives. Working closely with internal stakeholders and external industry experts to analyze needs and trends. Identify shortfalls and create action plans to address issues.
Develop and implement content/records management policy and procedures, including both physical and electronic documents, images, email, etc.
Create firm wide RIM strategy. Champion the RIM program to Senior Management to heighten their awareness of RIM as a key business resource. Communicate ROI and benefits of implementation.
Manage, with input and support from IT, the firm’s RIM software platform and usage policies.
Work closely and effectively with senior management, department and business group leaders, and IT to ensure the RIM system and programs are adhered to and maintained.
Develop, implement, and maintain a firm wide RIM training program. Communicate with key stakeholders to proactively ensure organizational understanding, compliance, and interrelationship of records and business processes.
Collaborate with legal counsel to update and maintain legal hold and ethical wall processes and procedures.
Maximize profitability through the effective utilization of assets and resources.
Analyzes key performance indicators and prepare reports for appropriate management and stakeholders to demonstrate the effectiveness of the RIM program.
Manages the recruitment, selection, orientation and retention of employees within the Records Department.
Manages employee performance by coaching, counseling and motivating employees to achieve the highest levels of productivity and job satisfaction; participates in periodic and annual performance and salary reviews; solves employee relations issues and participates in disciplinary action.
Ensure timely completion of necessary administrative duties, procedures and preparation of monthly management reports as required.
Provide user support for RIM products.
Perform comprehensive, detailed information gathering, documentation and ownership of problems, issues and requests from initiation through resolution.