Site Quality Lead

Lam Research • Taichung, Taichung City,TW

98d • Onsite

About The Position

The Site Quality Lead is an on-site (resident) role within Lam Research’s Customer Support Business Group, which provides customer support and service and lifecycle solutions for customers’ installed equipment and processes. The role owns site quality execution and reporting accuracy, leads problem solving and corrective action effectiveness validation, and drives cross-functional alignment to improve quality performance and customer satisfaction.

The position ensures quality objectives are executed and progress is measured against defined targets. It analyzes quality data and site performance, identifies gaps against customer expectations, and coordinates improvements with the site team, the Factory, and relevant stakeholders. The Site Quality Lead also supports resolution of high-priority customer concerns, maintains accurate in-progress 8D documentation as customer impact changes, shares best-known methods, and uses Lam escalation processes to address business process non-compliance.

Requirements

• Bachelor’s or Master’s degree.
• Meet one of the following experience requirements: 4+ years in the semiconductor industry or 4+ years in quality management; or 10+ years in quality-related roles outside the semiconductor industry.
• Proficiency in data analysis and reporting tools such as Excel, Power BI (PBI), and/or SQN, or equivalent quality/data systems.
• Ability to work independently and perform well under pressure.
• Strong communication skills and fluency in English.
• Willingness and ability to support short-term domestic and international business travel.

Responsibilities

• Ensure the accuracy and completeness of quality reporting, including detailed problem descriptions, SAP damage code selection, and customer impact level.
• Execute site quality objectives and track progress against defined targets.
• Apply expertise in problem statement creation, root cause analysis, and corrective action effectiveness validation, using methods such as 5-Why and Ishikawa/Fishbone.
• Analyze quality data to identify trends and patterns and drive required improvements.
• Assess site performance against customer expectations and drive gap-closure actions.
• Partner with the site team and relevant stakeholders to resolve high-priority customer concerns and improve Lam’s quality performance.
• Communicate changes in customer impact to the Factory and ensure in-progress 8D documentation is updated accordingly.
• Drive process improvements and share best-known methods (BKMs) to improve results.
• Utilize Lam escalation processes to address business process non-compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior