Site OT Engineer

Ekco•Ireland, MS

5h•Onsite

About The Position

Founded in 2016, Ekco has rapidly grown into one of Europe’s leading cloud solution providers and a security-first Managed Service Provider. They assist IT leaders in enhancing operational efficiency, scaling effectively, and mitigating risks through localized expertise delivered across Europe. Ekco specializes in advancing cloud maturity, bolstering security, and maximizing the value of technology investments for organizations. Essentially, they empower organizations to modernize confidently by securing their systems, optimizing cloud environments, and maintaining resilience in a dynamic world. Currently, Ekco boasts a team of over 1,000 professionals across the UK, Ireland, Benelux, South Africa, and Malaysia, with continued expansion. The company operates on four core values: On It, All In, Connected, and Hungry to Grow. The OT Support Engineer role involves the maintenance and management of operational technology (OT) systems, support for virtual machine infrastructure, and user access management, all while ensuring the security and integrity of critical OT environments. Key responsibilities include account onboarding/offboarding, enabling remote access, ensuring robust backup and recovery, and supporting various OT cybersecurity initiatives. The successful candidate will operate within a highly regulated context, ensuring adherence to industry standards and site-specific Standard Operating Procedures (SOPs), thereby contributing to the secure and efficient operation of the OT environment. The role also encompasses high-risk remediation planning and execution, secure network segmentation, support for firewall lockdown rules, development of low-level designs, threat monitoring, review and development of Business Continuity Plans (BCP) for OT systems, and fostering a culture of training and awareness in Operational Technology Cybersecurity (OTCS).

Requirements

Proven experience in OT/IT support, especially in regulated environments.
Understanding of virtual machine management and related infrastructure.
Understanding of Switch Network Solutions.
Knowledge of OT cybersecurity initiatives and best practices.
Familiarity with backup and recovery procedures for OT systems.
Excellent documentation and compliance skills.
Strong communication and collaboration abilities.
Relevant certifications (e.g., CISSP, Microsoft) are a plus

Nice To Haves

Detail-oriented with a focus on regulatory compliance.
Ability to work independently and as part of a team.
Problem-solving mindset with a proactive approach to support challenges.
Knowledge of GxP data protection and site-specific SOPs.
Experience with high risk remediation, secure segmentation, firewall rule design and enforcement, threat monitoring, and BCP development for OT environments.
Experience in developing and delivering OTCS training and awareness programs.

Responsibilities

Maintain and manage Virtual Machines on TS managed hardware.
Onboard and offboard user accounts and groups via IAM processes.
Facilitate remote access to the OT environment for deployment and support teams.
Manage user and group access to OT resources.
Ensure backup and recovery of critical OT systems in accordance with vendor-supported processes.
Identify and protect GxP data in compliance with regulatory standards.
Submit IT service requests related to network, server, and firewall infrastructure.
Ensure adherence to Global ISRM and OTCS standards.
Support OTCS initiatives including IAM, Dirsync, Tanium, Nozomi, USB Hardening, Application Whitelisting, and Micro-segmentation.
Approve and implement site SOPs for OT system management and maintenance.
Maintain comprehensive site documentation aligned with regulatory requirements.
Collaborate with Quality Department to ensure projects and infrastructure meet site QA standards through CSV and other methodologies.
Participate in high-risk remediation planning and execution to address OT security and reliability gaps.
Implement secure segmentation across OT networks to minimize lateral movement and enhance containment.
Support the development and enforcement of firewall lockdown rules to protect OT assets.
Contribute to the development of low-level designs (LLD) for OT systems and establish ongoing threat monitoring capabilities.
Review and develop Business Continuity Plans (BCP) for OT systems to ensure rapid recovery and continuity of operations.
Promote and support a culture of training and awareness within OTCS, including regular training programs and security awareness initiatives.