Site Operations Manager - ID/IDD House Manager

Open Arms Care Corporation • Memphis, TN

16d • Onsite

About The Position

This role ensures an environment that encourages client teaching, mentoring, and coaching by all DSPs and Shift Supervisors. The Site Operations Manager will monitor the active treatment, skill development, and growth of all clients, and is responsible for DSP growth and development. This position creates a clean, organized, and welcoming home environment, acts as the liaison between the responsible site and all operational departments, and manages fiscal responsibilities including scheduling, purchasing, and inventory. The role also involves maintaining all operational property in a respectful manner.

Requirements

• 3+ years of experience working in the ID/DD field in direct support of clients required.
• Valid driver’s license required
• CPR certification within 30 days of hire is required
• Certified in Professional Crisis Management (PCM) within 60 days of hire is required
• Possess excellent interpersonal skills, strong written and verbal communication skills.
• Effective time management and organizational skills with proven ability to meet deadlines.
• Proficient computer skills related to Word, Excel and other applications

Nice To Haves

• Prior supervisory experience with at least 2 years in management and oversight of employees preferred.

Responsibilities

• Represent OAC in a positive and professional manner in community meetings, events and social functions.
• Assist in facilitating hiring, selection, and placement activities to ensure the best-qualified applicants are selected.
• Foster a supportive and collaborative work environment for all employees including, but not limited to planned employee engagement activities.
• Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site.
• Weekly update of supply inventories.
• Alternate on-call responsibilities to include weekend supervisory home visits as assigned.
• Maintain and monitor budgetary obligations for the as outlined by OAC business practices.
• Complete Human Resource responsibilities such as payroll, scheduling, performance reviews, and corrective action processes.
• Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up and state licensure regulations.
• Attend regularly scheduled Safety Committee and Incident Management Meetings as well as conduct any necessary follow up as assigned.
• Ensure documentation compliance to include review of bed checks, shift notes, and repositioning notes. Address areas in need of improvements improvement with the staff related to documentation daily.
• Attend operational and site-driven meetings to address client and staff needs.
• Serve a liaison for parents/guardians of clients served when necessary.
• In collaboration with the Program Manager and Primary Site Nurse, participate in weekly planning meetings to provide a holistic approach to client support.
• Ensure client participation in the Enrichment Center and community integration by maintaining a functioning activity calendar per site.
• Maintain a support relationship with conservators and family members of the clients.
• Provide coverage to other site(s) in the absence of another Site Operations Manager.
• Perform Other Duties as Assigned

Benefits

• Competitive pay + bonus programs
• Paid training & tuition reimbursement
• Medical, Vision, Dental, Disability, Life Insurance, and Employee Assistance Program
• Paid time off & holidays
• Employee recognition programs
• 403(b) Retirement Savings Plan
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed