Site Operations Manager

Plymouth Housing Group•Kirkland, WA

8d•Onsite

About The Position

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community. Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress. The Site Operations Manager (SOM) is the onsite operational leader for an assigned supportive housing building. This position ensures a safe, clean, and welcoming environment for residents, staff, and visitors while upholding Plymouth Housing’s mission-driven commitment to dignity and community. The SOM oversees all building operations, including rent collection, unit turnover, cleanliness, safety, compliance, and hospitality-forward resident services. They lead the 24/7 operations team, manage building budgets, track key performance indicators, and maintain readiness for inspections and emergencies. Working closely with partners across departments—including Facilities, Safety, and Resident Well-Being—the SOM ensures consistent service delivery, stable building systems, and a respectful, inclusive community environment.

Requirements

Bachelor’s degree or equivalent combination of education and relevant professional experience.
Four (4) or more years of experience in property management, supportive housing, or building operations.
Two (2) or more years of supervisory or team leadership experience, preferably in 24/7 operations.
Experience working with individuals who have experienced homelessness or housing instability.
Proficiency in Microsoft Office applications and property management software (e.g., Yardi).
Strong knowledge of landlord-tenant law, Fair Housing, ADA, and housing regulations, with the ability to apply them accurately in daily operations.
Excellent de-escalation, crisis response, and conflict resolution skills using trauma-informed and harm-reduction frameworks.
Demonstrated success leading staff in a 24/7 operations environment with accountability and support.
Strong organizational and time-management ability to handle multiple operational priorities.
Adaptable interpersonal and communication skills that foster collaborative, cross-department relationships.
Commitment to equity, inclusion, and resident dignity in all aspects of work.
Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.

Nice To Haves

Familiarity with LIHTC, HUD, or Section 8 housing operations preferred.
Experience partnering with Facilities, Safety, or Behavioral Health teams preferred.
Experience supervising in a unionized environment preferred.
Bilingual or multilingual skills highly desirable.

Responsibilities

Oversee daily building operations and supervise staff across all shifts to ensure 24/7 consistency, safety, and hospitality.
Lead rent collection, unit turns, building cleanliness, access systems, and operational record keeping.
Conduct lease signings, enforce lease requirements, and ensure compliance with landlord-tenant law, Fair Housing, and Plymouth policies.
Monitor key performance indicators such as occupancy, rent collection, incidents, and inspection results; implement corrective actions as needed.
Lead funder inspections and ensure timely readiness, coordination, and follow-up on findings.
Partner with Facilities to coordinate repairs, maintenance, and preventive work; ensure vendor performance meets quality standards.
Manage building budgets, review expenses, and track inventory of supplies and janitorial materials.
Address unauthorized onsite activity, ensure consistent enforcement of guest policies, and collaborate with safety and emergency partners as needed.
Support and model crisis-intervention, trauma-informed, and harm-reduction approaches in complex resident situations.
Maintain professional, resident-centered communication and lead conflict resolution aligned with Plymouth’s values.
Promote a hospitable and dignified resident experience, ensuring welcoming common areas, daily refreshment services, and dependable front desk presence.
Oversee distribution of community resources, pantry and hygiene items, and harm-reduction supplies according to established protocols.
Collaborate with cross-department partners to ensure clean, safe, and stable housing environments for all residents.
Serve in the after-hours on-call rotation, providing leadership and decision-making during urgent building situations.