Site Operations Coordinator

Rakuten•San Mateo, CA

1d•$47,142 - $79,920•Onsite

About The Position

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.

Requirements

Ability to quickly learn and navigate internal scheduling tools, content management systems, and various affiliate networks.
Experience using Salesforce CRM or similar systems.
Strong organizational and time management skills with exceptional attention to detail.
Excellent written and verbal communication skills, with the ability to maintain a high volume of email correspondence and internal communication across multiple platforms.
Proven ability to multitask, prioritize competing deadlines, and adapt in a fast-paced environment.
Team-oriented mindset with a willingness to provide coverage and support to teammates.
Proactive problem solver who is comfortable identifying opportunities for process improvements and sharing ideas that enhance team efficiency.
Exacting nature, with a strong commitment to accuracy and quality.
Bachelor's degree or equivalent work experience.
Proficiency with Google Workspace (Docs, Sheets, Slides) or Microsoft 365

Responsibilities

Use internal site administration tools to schedule and manage media placements across Rakuten's website and app.
Coordinate with merchant partners and internal stakeholders to obtain placement assets, including creative images, destination links, promotional copy, and other launch requirements.
Maintain ongoing communication with merchant partners and internal teams to ensure placement assets are accurate, complete, and received on time.
Perform quality assurance (QA) on placements across various surfaces to verify creative, links, targeting, scheduling, and overall user experience prior to launch.
Assist the Digital Strategy team with recurring operational tasks, merchant communications, and special projects as assigned.
Work cross-functionally with Sales, Creative, and other internal teams, as well as external merchant partners, to ensure successful campaign execution.
Effectively prioritize and manage multiple tasks simultaneously in a fast-paced environment, particularly during Q4, Rakuten's highest-volume season, when timely execution of holiday campaigns is critical.