Site Operations Associate

New Balance•Saint Louis, MO

3d•Hybrid

About The Position

The Site Operations Team is responsible for operational execution and excellence across NewBalance.com and NewBalance.ca, ensuring a consistent, consumer-first digital experience. The Site Operations Associate will focus specifically on the Lifestyle business by executing digital content, maintaining site accuracy, and delivering site assets on time. Reporting to the Senior Manager, Site Operations, this role will collaborate with regional and global partners to support site functionality, merchandising, and campaign execution.

Requirements

Bachelor’s Degree or 1-3 years relevant experience in ecommerce, project management or operations
Keen attention to detail is essential - accuracy and precision are critical to success in this role
Strong organizational and analytical skills; able to distill complex information into clear, actionable insights
Results-driven, accountable, and action-oriented
Critical thinker with a proactive, solution-oriented mindset and ability to manage tasks to meet project timelines while remaining agile
Passion for lifestyle footwear, fashion, and consumer trends, with a strong understanding of how style, culture, and brand storytelling influence purchasing behavior and shape the consumer experience
Passion for digital retail and a strong interest in innovative eCommerce experiences
Strong communication skills and ability to work cross-functionally
Proficient in Microsoft Office Suite; experience with Google or Adobe Analytics
Comfortable working with site metrics and financials to inform decisions

Nice To Haves

Salesforce Commerce Cloud experience is preferred
Asana or equivalent work management platform experience is preferred
Algolia or equivalent digital search and merchandising platform experience is preferred

Responsibilities

Ensure all site content delivers a consistent, consumer-first experience
Partner with Global Creative and Site Experience Teams to implement onsite marketing content
Conduct QA to ensure all site execution meets quality and brand standards
Create, manage and apply dynamic categorization rules to organize products logically and intuitively across the site
Optimize search results and Product Grouping Pages (PGPs) by refining sort order, filters, and attributes
Enhance Product Detail Pages (PDPs) by selecting default imagery, implementing size charts, and improving product recommenders
Manage translation workflows to ensure compliance and usability across both newbalance.com and newbalance.ca sites
Support onboarding and training new team members
Oversee product merchandising, including sorting, category creation, and placement
Perform additional duties as needed to support team goals