Site Manager

Acac•Exton, PA

6d•Onsite

About The Position

Manage the daily operations of the club, providing a visible leadership presence for members, guests and team members. Ensure the club is properly staffed during all hours of operation and meets all photo-ready cleanliness standards and FiveStar service standards. Be fully trained and able to fill in for member services, housekeeping and membership sales. Drive membership and ancillary revenues and maintain operating expenses within budget.

Requirements

Operations in high-end, resort-style, family-oriented facilities (club, hospitality or similar industries) is preferred
Leadership and coaching skills
Revenue generation and expense management skills
Word and Excel proficiency
Minimum three years in a leadership or management capacity in the athletic club, hospitality, or similar industry
Specific experience in customer and employee recruitment and retention is a plus
Excellent written and verbal communication skills; great listening skills
Skilled and at ease in dealing with customer service or employee relations situations
Able to work with minimal supervision
Able to handle multiple concurrent projects and assignments
Friendly, outgoing, energetic, enthusiastic and motivational
Honest, trustworthy and ethical
Creative and resourceful
Problem-solver
Critical eye for cleanliness/maintenance
College Degree preferred
CPO-certified
First Aid/CPR certification required within 90 days of hire date
The Site Coordinator is responsible for the daily operations, safety, and compliance of our youth programming site.
The successful candidate must hold a valid Virginia state license or meet VDOE program coordinator qualifications to legally oversee a licensed child/youth day program in the Commonwealth of Virginia.
This includes maintaining compliance with all state-mandated staff-to-child ratios, background checks, and health standards.
Able to stand, walk, sit, reach, and bend throughout the workday.
Able to move throughout the club and interact with members, guests, and team members in various areas of the facility.
Able and willing to work varied schedules, including occasional evenings, weekends, and holidays based on business needs.

Responsibilities

Create a safe and engaging environment.
Be a role model for the acac and FiveStar culture.
Work collaboratively with RGM to achieve revenue goals and manage expenses prudently.
Respond on a timely basis to member and guest concerns and Medallia surveys.
Hire, train and provide ongoing leadership to your team of direct reports.
Provide oversight and general guidance to your indirect reports (personal trainers and group exercise instructors).
Develop in-depth knowledge of all departments in your club.
Assist the RGM in developing an annual operating budget.
Review monthly financial reports and flag/investigate any budget variances.
Have a working knowledge of Club Automation, Paylocity, goHappy, HubSpot, HappyFox and any other software/platforms integral to club operations.
Regularly walk the facility to take note of any cleanliness, repair or maintenance issues and take action accordingly.
Ensure all purchasing follows company procedures.
Work collaboratively with other acac and Home Office leadership team members.
Keep team and members informed of events and activities and encourage participation.
Create and deliver special events to promote the club and member engagement.
Handle Incident Reports for the club; train other team members on how to complete one in your absence.
Act as the on-site expert in Recovery
Complete assignments and projects by requested deadlines.
Know and adhere to all company policies and procedures.