Site Manager - Richardson, TX
About The Position
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states. As an integral part of a team that is transforming the future of hospice and post-acute healthcare, you will work in a dynamic and inclusive workplace where innovation, collaboration and compassion thrive. Dragonfly Health believes in empowering employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.
Requirements
- Proven success in managing operations, with at least 1-2 years in a senior or lead role.
- Understanding of P&L management and experience in healthcare or durable medical equipment is strongly preferred.
- Knowledge of general business management as normally obtained by completion of degree in business or related field.
- Strong interpersonal and communication skills to manage relationships and resolve challenges with care.
- Ability to professionally communicate information to across all levels and audience groups.
- Initiative, creativity, and a commitment to building a highly supportive team environment.
- Ability to lift and transport medical equipment (up to 75 lbs.) and perform on-call coverage as needed.
- Familiarity with HIPAA, OSHA compliance and others as necessary.
- Proficiency with Telemetrics, Concur, Inventory Management Systems/DME Track, MS Office applications (Excel, Outlook, SharePoint, Teams), and Salesforce.
- Confirmed MVR of three consecutive years driving history with no major moving violations or accidents.
- Must have a current active Driver’s License.
Responsibilities
- Oversee daily operations at one or more locations, ensuring seamless delivery, service, and pick-up of durable medical equipment.
- Monitor staffing, labor costs, and inventory to achieve budgetary targets while maintaining high service standards.
- Recruit, train, and coach warehouse and delivery technician staff to deliver outstanding results aligned with Dragonfly Health’s core values.
- Uphold company standards, federal/state regulations, and CHAP guidelines in safety, inventory control, and equipment management.
- Supervise and participate in deliveries during business and after-hours to meet service targets and foster client relationships.
- Manage inventory, oversee vehicle maintenance, and ensure proper equipment handling and sanitization.
- Address escalated service issues with urgency and care, creating win-win outcomes for patients, caregivers, and partners.
- Build relationships in the community through in-service training, client visits, and proactive communication.
Benefits
- Competitive Pay $75,000 annual salary + bonus
- Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)
- Growth Opportunity and Career Advancement
- Agile and Adaptable team culture
- Innovative and revolutionary technology solutions
- A higher calling to provide quality patient care
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
