Insurance Unit Manager/Supervisor - Richardson, TX
About The Position
GEICO is seeking a forward-thinking and motivated Operations Unit Supervisor / Leader to join our Claims management team. This role offers the opportunity to lead and develop associates in our growing Claims organization. Success in this role is built on the foundation of GEICO’s core leadership behaviors: Ownership, Adaptability, Leading People, Collaboration, and Driving Value. The company is an iconic brand that thrives on innovation, exceeding customer expectations and enabling collective success. GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.
Requirements
- Bachelor's or Associate's degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
- Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
- Ability to obtain and/or maintain an active All Lines Adjuster License or a Property and Casualty Adjuster License.
- Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
- Strong results orientation, with a history of meeting or exceeding performance goals.
- Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
- Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
- Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.
Responsibilities
- Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
- Leverage prior leadership expertise to guide team members in resolving complex customer inquiries and claims.
- Personalize leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
- Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
- Hold the team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
- Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
- Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance customer experience.
- Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.
Benefits
- Licensing and continuing education at no cost
- Leadership development programs
- Hundreds of eLearning courses
- 401K savings plan vested from day one with a 6% match
- Performance and recognition-based incentives
- Tuition assistance
- Mental healthcare access
- Fertility assistance
- Adoption assistance
- Workplace flexibility
- GEICO Flex program (ability to work from anywhere in the US for up to four weeks per year)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
