Site Manager - HOA Communities - Company Fleet Car Provided

SpectrumAM•Plano, TX

4d•Hybrid

About The Position

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (If this occurs, we do pay mileage for the use of your own vehicle). In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations. Some of the properties that we manage may require you to walk some areas of the property. If the vehicle provided for this role is not available to drive due to repairs or maintenance, you will need to be able to drive your personal vehicle during the whole time of the repairs/maintenance. Mileage reimbursement will be provided for the use of your personal vehicle.

Requirements

Valid driver's license.
Auto insurance.
Safe driving record.
Computer literate and familiar with Microsoft Word and Excel.
Understand how to enter data into databases and iPads.
Proven skill in conflict resolution and customer service.
Organization and time management.
Problem solving and analysis.
Clear and professional communication, both written and verbal.
Attention to detail.
Able to understand and carry out oral and written requests.
Able to multitask and learn in a fast-paced environment.
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times.

Nice To Haves

Experience in the HOA industry.
Initiative.
Ability to work independently.

Responsibilities

Driving to communities to make notations of non-compliant homeowners.
Inspecting homes for compliance by driving through neighborhoods.
De-escalating and resolving conflicts with difficult or upset homeowners.
Improving service by recommending improved processes and identifying new product and service applications.
Working with homeowners regarding various issues involving compliance and resolution of those issues.
Responding to customer inquiries by understanding the inquiry, reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands.
Continually increasing job knowledge by participating in educational opportunities, and reading and understanding governing documents of each homeowner’s association.
Walking some areas of the property as required for certain communities.

Benefits

In-house education, including continued personal development.
Support structure for learning and success, including mentors, subject-specific experts, training department, and managers.
Freedom to work autonomously.
Company fleet car provided.
Mileage reimbursement for use of personal vehicle when required.
5 weeks of PTO.
Forty paid hours per year for community service activities.
11 Annual Paid Holidays.
Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D.
401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review.