NYC SITE LEAD MANAGER - NEW YORK, NY

Compass Group•New York, NY

1d•$80,000 - $90,000•Onsite

About The Position

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more. Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. JOB DESCRIPTION JOB TITLE: Site Manager – New York, NY SECTOR: Eurest FLSA STATUS: Exempt REPORTS TO: General Manager Overall Responsibilities The Site Manager is responsible for delivering a high-touch workplace experience aligned with TIAA service standards. This role oversees daily workplace operations, hospitality services, executive dining coordination, and workplace support functions while partnering with cross-functional teams to drive service excellence. The ideal candidate is a polished hospitality leader with strong operational, client partnership, and people leadership skills.

Requirements

5+ years of experience in workplace services, hospitality, or corporate services.
Prior people leadership experience required.
Strong executive presence and client-facing communication skills.
Highly organized with strong attention to detail.
Proficiency with workplace systems and service platforms.

Nice To Haves

Experience supporting executive dining or high-profile corporate environments preferred.

Responsibilities

Lead delivery of a premium workplace experience.
Oversee reception, guest services, and VIP support.
Ensure white-glove service for executive meetings and client visits.
Partner with Restaurant Associates to support catering and dining needs.
Oversee executive dining services.
Partner with Culinary Team leadership to ensure service readiness and presentation standards.
Coordinate dining needs for senior leadership engagements.
Monitor service quality and drive improvements.
Manage day-to-day operations for the New York site.
Monitor service levels, space readiness, and operational standards.
Ensure SOP compliance and process improvement.
Support budget and expense management.
Serve as primary on-site contact for client stakeholders.
Build relationships with TIAA partners, executive assistants, culinary teams, and vendors.
Anticipate client needs and resolve service issues.
Provide operational updates to leadership.
Lead, coach, and develop the on-site team.
Drive engagement, accountability, and performance.
Support hiring, onboarding, and training.
Foster a culture aligned with Compass and TIAA values.
Support workplace engagement initiatives and activations.
Partner on events that enhance culture and community.
Use feedback and metrics to improve the associate experience.