Site Manager

TRIGO Global Quality Solutions • Detroit, MI

27d • Onsite

About The Position

TRIGO Global Quality Solutions has several immediate openings for a Site Manager position to support the Metro Detroit area. The Site Manager ensures client overall satisfaction by addressing their needs quickly and effectively, optimizes site performance and efficiency, and organizes & coordinates teams at site level to fulfill jobs/work orders. They manage the site teams and ensure a good social climate on the site/sites, prepare sites and teams for Technical resource requirements, and support and contribute to the company Quality Policies & QMS. The Site Manager is responsible for managing performance to meet all customer required KPIs.

Requirements

• Full proficiency in local language
• Proficiency in English
• Computer skills – Microsoft Office (basic Microsoft Excel and PowerPoint proficiency) and Outlook
• Work Instruction Writing
• Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills
• Attention to detail and job diligence
• Proven ability to manage projects to successful completion
• Ability to travel as required (up to approx. 50%)
• 4+ years of work experience in automotive and/or manufacturing
• Operational/Quality background with overview capabilities
• Management responsibilities (operational and staff management)
• Exposed to client relationships
• ISO and relevant quality experience required

Nice To Haves

• Other Industry specific software experience preferred, but not required
• Bachelor's degree in Business Management or related field preferred or equivalent work experience

Responsibilities

• Client relationship & Business development: Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management). Ensure clear and transparent communication to the client. Develop business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation). Provide the sales teams with site information on new client opportunities and insight for the quotations. Monitor competition (services, prices, etc.) at the site level. Develop and maintain positive relationship with all 3rd party supplier representatives.
• Operations: Estimate job/mission costs as accurately as possible. Manage space allocation and maintain physical facility as required. Monitor the regions financials to ensure progress toward set organizational goals. Monitor regions contracts/missions for proper documentation/information. Provide quality inspection and auditing results with suggestions and council from the customer quality manager using measuring tools and record of data. Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information. Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information. Ensure compliance with established KPI's. Implement continuous improvement to optimize services provided and site efficiency. Demonstrates commitment to reduce the risk of workplace accidents. Comply with local, customer and company Health & Safety legislation, laws, and policies. Mitigate nonconformance risk at site.
• Organization & management: Ensure staff availability and qualifications to perform the jobs. Develop, retain, and manage teams. Partner with recruiting to maintain proper levels of staff, considering turnover and new business. Motivate employees to perform job tasks that meet or exceed the customer and company expectations. Partner with Human Resources for counseling's and disciplinary actions at site.
• Technical: Analyze technical requirements for customers jobs (existing or upcoming). Identify technical resources when needed to anticipate and fully address client needs. Support development of technical expertise at the site level. Ability to read blueprints, automated measuring equipment, and factory flow as required.
• Other: Any other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager