Site Manager CCC
Lincare•Clearwater, FL
About The Position
The Site Manager provides leadership for multiple locations, supporting departments at the CPAP Call Center in matters relating to the servicing of customers. This role achieves call center and individual quality and productivity goals in accordance with established objectives and manages individual projects and contributes to other operational initiatives outside of team responsibilities.
Requirements
- Proven leadership skills in coaching, developing, and training call center personnel
- Demonstrated history of meeting performance objectives
- Excellent verbal and written communications skills are a must
- Proficient with computer applications including Word, Excel, Outlook, PowerPoint
- 5+ years leadership experience (including supervision of management level employees)
- 5+ years of customer service/call center experience
Nice To Haves
- Associate or Bachelor's Degree preferred
- Experience with call center productivity metrics preferred
- Health care experience beneficial
Responsibilities
- Ensure headcount of sales agents is appropriate to support the business
- Hiring and maintaining Supply Managers for designated sites as well as engaging in the hiring of Team Leads
- Meeting business targets on a monthly and yearly basis
- Provides guidance and leadership skills to Inside Sales Team Leads and Supply Managers, assisting with management and direction of their team
- Will complete performance evaluations as needed and support with employee terminations
- Key contributor in overseeing Supply Manager and Team Lead workload to ensure standard operating procedures are efficient and maximized for business performance
- Focuses and maintains performance efforts of the team on current business goals
- Works to ensure that their direct reports are productive and meet their individual business objectives and conduct their responsibilities in a professional and courteous manner
- Serves as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives
- Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole
- Supports a positive Sales culture by driving execution on a daily basis, creating team engagement and excitement
- Identifies opportunities for process improvements
- Ensure activities support the organization in achieving revenue and shipment targets
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
