DFW Site Manager

Covenant • Dallas, TX

2d • Onsite

About The Position

Covenant Aviation Security (CAS) is seeking an experienced and hands-on Site Manager to lead security operations supporting UPS at the UPS cargo facility located at Dallas/Fort Worth International Airport (DFW). This role serves as the operational leader for the contract and is responsible for ensuring a safe, secure, and compliant environment while delivering exceptional service to our customer. The Site Manager provides day-to-day leadership for supervisory personnel and security officers, overseeing staffing, employee performance, training, compliance, and operational readiness. Working in close partnership with UPS leadership and Covenant leadership and corporate teams, this position is responsible for maintaining contract performance, driving continuous improvement, and building a culture centered on accountability, professionalism, and customer service.

Company History
Founded in 2002, Covenant Aviation Security (CAS) was established to provide a higher standard of transportation security following the events of September 11, 2001. CAS pioneered a customer-focused security model built on a highly trained, professional workforce supported by competitive wages, benefits, and ongoing development. Through its commitment to safety, compliance, operational excellence, and customer service, CAS provides comprehensive security and screening services for airports, airlines, and government agencies across the United States.

Requirements

• Must be a U.S. Citizen, U.S. National, or Lawful Permanent Resident.
• High school diploma or equivalent required.
• Must be at least twenty-one (21) years of age.
• Minimum of five (5) years of progressive security, law enforcement, military, aviation, transportation, or comparable security operations experience.
• Demonstrated experience leading a security operation and supervising teams in a structured and fast-paced work environment.
• Must be willing to carry a company-issued mobile phone and respond to operational issues outside normal business hours, including evenings, weekend, and holidays, as business needs require.
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Must be able to fluently speak, read, write, and understand English.
• Excellent written and verbal communication skills.
• Strong organizational, leadership, and problem-solving abilities.

Nice To Haves

• Experience managing fifty (50) or more employees is strongly preferred.
• Experience utilizing HRIS and workforce management systems preferred.
• Associate's or Bachelor's degree in Business, Criminal Justice, Aviation Management, or a related field preferred.
• Ten (10) years of security operations management may be considered in lieu of education on a case-by-case basis.
• Previous aviation security experience.
• Previous contract management experience.
• Experience working with TSA-regulated environments.
• Experience partnering directly with customers and corporate leadership.
• Experience managing customer-facing security contracts.

Responsibilities

• Lead the daily operation of the UPS security contract while maintaining compliance with all customer, TSA, and Covenant policies, regulations, and requirements.
• Meet regularly with UPS leadership to review operational performance, discuss issues, and implement process improvements.
• Ensure all contract deficiencies are promptly identified, documented, and corrected.
• Supervise, coach, and develop Security Supervisors and Security Officers.
• Ensure contract staffing levels are maintained through effective scheduling and workforce planning.
• Respond to operational issues and implement corrective actions as needed.
• Maintain a visible leadership presence throughout the operation.
• Foster a positive, professional, and accountable work environment.
• Coach employees through performance expectations and development opportunities.
• Address attendance, performance, and employee relations concerns in partnership with Human Resources.
• Assist with onboarding and integration of new employees.
• Provide monthly in-service training to staff to ensure optimal performance and knowledge retention.
• Ensure all required training and certifications remain current.
• Conduct routine, as well as unannounced, site inspections and post visits to ensure personnel remain trained, certified, and compliant with contractual requirements.
• Monitor compliance with TSA regulations, customer requirements, and company policies.
• Support audits and inspections while implementing corrective action plans when necessary.
• Maintain accurate operational documentation and employee records.
• Manage employee scheduling and timekeeping.
• Maintain personnel documentation and operational records.
• Utilize HRIS and scheduling systems to support daily operations.
• Prepare reports and communicate operational updates to leadership.
• Build and maintain strong working relationships with UPS leadership, Covenant corporate leadership, and other operational stakeholders to ensure contractual expectations are consistently met.
• Address operational concerns professionally and promptly.
• Ensure contract performance consistently meets customer expectations.
• Perform other duties as assigned to support operational success.
• Maintain positive reputation and image for the brand, and serve as an ambassador for the company amongst other DFW stakeholders in both the security and operation departments.
• Assist senior leadership in business development and pursuit of airport footprint growth.

Benefits

• Medical, Dental, and Vision Insurance (effective the first day of the month following sixty (60) days of continuous employment)
• 401(k) Retirement Plan with Company Matching Contributions
• Paid Time Off (PTO)
• Company-Paid Life Insurance
• Voluntary Supplemental Life Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)
• Company-Furnished Uniforms (where applicable)
• Paid Training and Professional Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED