Site Leader

OpTalent • Houston, TX

1d • $88,000 - $100,000 • Onsite

About The Position

Our client is a well-established company in the consumer goods and e-commerce fulfillment sector, currently looking for a Site Leader to oversee its high-volume fulfillment operation in Markham. This is a highly visible leadership position for an experienced warehouse, distribution, fulfillment, or e-commerce operations leader who enjoys working with people, data, and continuous improvement. You will lead a team of managers and operational leaders while taking ownership of the site's day-to-day operations, KPIs, labour performance, budgeting, forecasting, P&L, customer service, and continuous improvement initiatives. This is a hands-on leadership role in a fast-paced environment where your decisions will have a direct impact on operational performance and profitability.

Requirements

• 3+ years of progressive management experience in fulfillment, warehouse, distribution, logistics, or e-commerce operations.
• Experience managing operations in a high-volume fulfillment or distribution environment.
• Experience with B2C fulfillment and deliveries; B2B experience is an asset.
• Proven experience managing teams through managers and/or team leads.
• Experience with P&L management, budgeting, forecasting, labour costs, and financial reporting.
• Strong understanding of operational KPIs and performance management.
• Advanced Excel skills and strong data analysis capabilities.
• Experience working with a WMS or warehouse management system.
• Experience with continuous improvement, process optimization, and operational problem-solving.
• Strong customer service and client relationship skills.
• Excellent communication and conflict-resolution skills.
• Strong English communication skills, both written and verbal.
• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field is an asset.

Nice To Haves

• B2B experience is an asset.
• Bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field is an asset.

Responsibilities

• Lead the overall day-to-day operations of a high-volume fulfillment centre serving B2C and B2B customers.
• Manage and develop Area Managers, Team Leads, warehouse associates, and indirect employees.
• Oversee receiving, putaway, picking, packing, shipping, replenishment, inventory, and returns.
• Monitor and improve key fulfillment KPIs, including units per hour, order accuracy, on-time shipment, labour productivity, inventory accuracy, and shrinkage.
• Own and manage the site's P&L, including labour, temporary labour, packaging, materials, equipment, maintenance, and other operating expenses.
• Manage budgeting, forecasting, labour planning, and volume planning.
• Analyze operational and financial data to identify trends, variances, inefficiencies, and opportunities for improvement.
• Use advanced Excel and data analysis to support operational decision-making.
• Lead continuous improvement initiatives focused on productivity, quality, cost control, and process efficiency.
• Coach, train, develop, and hold managers and teams accountable for performance.
• Conduct floor audits and ensure compliance with operational procedures and quality standards.
• Promote a strong culture of health & safety, accountability, customer service, and operational excellence.
• Plan labour and resources according to volume forecasts, SKU velocity, and business requirements.
• Ensure efficient use of warehouse space, labour, equipment, and other resources.
• Work directly with merchant and distributor clients to maintain high service levels and resolve operational issues.
• Identify bottlenecks and implement practical corrective actions.
• Support internal audits, training initiatives, and process improvements.
• Remain hands-on and visible on the warehouse floor when operationally required.

Benefits

• $88,000 – $100,000 annual base salary, based on experience.
• Performance and business-based bonus.
• Benefits effective after 30 days.
• Unlimited PTO.
• Monday to Friday, 8:30 AM – 5:00 PM.
• Leadership role with significant autonomy and visibility.
• Opportunity to make a direct impact on operational performance, profitability, and team development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager